Welcome to the world of Banking, where opportunities abound. Get ready for a high-energy journey filled with financial thrills. In banking every day is a new adventure, where you will navigate the currents of the economy, ride the waves of innovation, and scale the peaks of success. So, fasten your seatbelt, because in this dynamic industry, the sky is the limit for your career aspirations.
Seeing beyond numbersTM
At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.
This role sits within Laurentian Bank.
We’re looking for someone who’s ready to get involved and help us deliver all our projects. If that sounds like you, then we invite you to join our Client Experience Team as an intern for the summer 2025!
What you can expect from the internship
First of all, let’s emphasize what it will not involve: a high proportion of particularly tedious tasks. Your mission will consist of supporting the team and participating in the same projects as they do, enabling us to achieve our goals with our clientele: all the teams of Laurentian Bank.

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QUALIFICATIONS

Our ideal candidate…

• is a graduate student in marketing with a keen interest in research
• Mastery of the languages of Molière and Shakespeare, both spoken and written*
• is organized and has the ability to wear many hats at once
• keeps cool under pressure and can adapt to different situations—the very definition of versatility
• has a good analytical mind and is resourceful
• is able to work very independently
• has an eye for detail
• is inquisitive and ready to share their views and knowledge of the academic world
• is perceptive, proactive and full of energy!

Now that you know all this, it’s your turn!
Send your application online with your CV and an original cover letter, explaining why you are the ideal candidate, based on your experience and skills. We would be delighted to meet you and have a chat to inspire you to join our team.

So, on the menu, a variety of activities related to customer experience, marketing research, and strategic planning, such as:

• Contributing to the dissemination of knowledge regarding the Voice of the Customer program by creating impactful presentations
• Supporting the execution of all stages of several research projects: designing questionnaires, reviewing and translating, monitoring data collection, preliminary analyses, etc.
• Conducting quantitative and qualitative data analyses to uncover new customer insights
• Ensuring the documentation of the research program or other programs
• Supporting the team in meeting preparations
• Helping establish an internal site for the customer experience team
• Writing communications
• Participating in various projects related to strategic plannin

So, on the menu, a variety of activities related to customer experience, marketing research, and strategic planning, such as:

• Contributing to the dissemination of knowledge regarding the Voice of the Customer program by creating impactful presentations
• Supporting the execution of all stages of several research projects: designing questionnaires, reviewing and translating, monitoring data collection, preliminary analyses, etc.
• Conducting quantitative and qualitative data analyses to uncover new customer insights
• Ensuring the documentation of the research program or other programs
• Supporting the team in meeting preparations
• Helping establish an internal site for the customer experience team
• Writing communications
• Participating in various projects related to strategic planning

Are you ready to seize this opportunity?
The internship will be conducted in hybrid mode. We love meeting at the office! We are located in the heart of downtown Montreal, at 1360 René-Lévesque West.