ABOUT US

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.
We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.
We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

QUALIFICATIONS/SKILLS

• Post secondary degree in Data Management or Computer Science
• Highly computer literate
• Proficient in a variety of database management applications, particularly, Microsoft Office applications including Excel and MS Access
• Proficiency in utilisation of Database engines and management tools including SQL and MongoDB
• Proficiency with reporting tools including Power Bi, Pentaho, and Rest API tools including Postman
• Demonstrated use of troubleshooting web application communication using browser inspectors
• An interest in automation of data processes and how this can improve business efficiencies
• Experience working with various types of geological datasets is an asset.
• Highly developed customer service orientation.
• Excellent English language communication skills, both verbal and written. Secondary language communication skills, an asset.
• Highly developed analytical, trouble-shooting and problem-solving skills, with a focus on quickly identifying and resolving customer issues.
• Keen organisational skills, with the ability to multi-task and prioritise conflicting demands effectively under tight time constraints.
• Ability to establish effective working relationships and collaborative work approaches with internal and external contacts.
  You will work closely with other Data Management Support Specialist, Technical Support Manager and the other member of the Support Teams (tiers 1,2 and 3), the Development teams, and Sales teams.
  The role will be hybrid from the Seequent office in Reading.
  

  LI-DM1

• Deal directly with customer to provide accurate and timely resolutions to their enquiries, primarily by email, telephone or remote sessions.
• Efficiently prioritise and triage technical support requests based on the issues presented.
• Follow up and track open support tickets to ensure satisfactory resolution.
• Work closely with the Data Solutions Team to develop onboarding and training content.
• When required, deliver, or assist with virtual or in person onboarding and training.
• Provide deployment assistance for the Data Solution Team.
• Assistant in the creation of Self-Help content such as quick start guides, learning paths, and on-Demand Training materials.
• Using the principles of KCS (Knowledge Centred Support), contribute to the creation of structured, re-usable content for the knowledge base.
• Look for opportunities to improve processes and, where appropriate, design a solution and champion its adoption.
• When something has gone wrong and exposed an inadequate process, policy, or standard, contribute to solutions as appropriate which will prevent reoccurrence.
• Work with the escalated technical staff, sales and development teams and contribute to establishing suitable service levels for Seequent’s internal staff and customers.
• Contribute to the design and build up of effective global, cross-functional resources to maintain agreed service levels affordably and effectively.