WHO ARE HEIDI

Heidi is on a mission to half the time it takes to deliver world class care.
We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.
Today, we have a suite of tools that modernize documentation. Tomorrow, we’ll equip every healthcare org with AI assistants that undo the tediums of clinical & non clinical work
Our team is a potent mosaic of sage, accomplished leaders & brilliant polymaths hungry to prove it. We achieve in 6 months what it takes our competitors 4 years to do.
We’ve recently raised from a lead US and UK investors to supercharge the incomprehensible growth we’re seeing.
As a Support Engineer, you’ll leverage your technical expertise to troubleshoot and resolve challenges, contributing to the growth and success of our product, helping clinicians improve patient care across the US.

• Provide exceptional customer support by understanding customer needs, resolving issues efficiently, and ensuring customer satisfaction.
• Perform in-depth analysis of technical issues reported by customers.
• Collaborate with engineering and product teams to understand, reproduce, and resolve complex technical problems.
• Monitoring server health status & bug reports. Take immediate actions to eliminate damages and escalate serious issues.
• Provide timely and accurate responses to customer inquiries, ensuring issues are resolved within agreed service levels.
• Fix product issues and bugs, ensuring high-quality and reliable product performance.