Location: Spain (Malaga or Madrid) | Norway (Oslo) - hybrid role
Department: Tech
About Sector Alarm
Sector Alarm is one of Europe’s leading safety providers, offering smart alarm solutions to over 680,000 households and small businesses across eight countries. Renowned for our premium products and high customer satisfaction, we are rapidly growing and evolving. Since our investment by private equity firm KKR in 2019, we have been undergoing a digital transformation—placing technology and data at the heart of our strategy. This role is a crucial part of that journey, where innovation and customer experience drive our success. To learn more about our Tech organization click here.
Role Overview: Your Day-to-Day
As a Product Manager for Customer Experience, you will shape the future of our customer interactions through our mobile app. Your mission is to create seamless self-service experiences, enhance AI-powered support, and elevate our mobile platform to be the ultimate one-stop-shop for our customers. You will collaborate closely with designers, engineers, and stakeholders to develop, launch, and iterate on features that ensure an outstanding customer experience. Expect a dynamic environment where problem-solving, user insights, and cutting-edge technology come together.

Key Responsibilities

• Define and execute the product roadmap for customer care-related features within our mobile app.
• Elevate our AI-powered in-app chat to provide efficient, frictionless customer support.
• Ensure our mobile app maintains a 4.5+ star rating across all markets.
• Expand self-service capabilities (e.g., booking service visits, replacing components) to minimize call center reliance.
• Improve analytics and observability to enhance customer experience quality.
• Utilize modern product discovery techniques to align business needs with user-centric solutions.
• Collaborate with cross-functional teams to translate pain points into impactful solutions.
• Own the product roadmap, ensuring timely delivery and alignment with business objectives.
• Draft Product Requirement Documents (PRDs) detailing use cases, UI/UX design, and technical specs.
• Lead product reviews and coordinate pilot launches with stakeholders.

What We’re Looking For

• 5+ years of experience in product management, particularly with consumer-facing products.
• Strong expertise in user-centered design principles and product discovery frameworks.
• Bachelor’s degree in Engineering, Design, or a related technical field.

Nice-to-Haves

• Background in a tech-driven company preferred.
• Experience in AI-driven customer support solutions.
• Background in the security or smart home industry.
• MBA or Master’s in Management is a plus.
• Hands-on experience in mobile app development and UX/UI best practices.
• Familiarity with modern analytics tools and methodologies.

About the recruitment process
We will recruit on a rolling basis, so please do not hesitate to apply with a CV in English. A criminal record check will be requested for the successful candidate.
Ready to make an impact? See what our employees in Tech say about the culture at Sector Alarm:
Ansvarlig rekrutterer
Daniela Diazgranados
Om Sector Alarm
Sector Alarm er en av Europas ledende leverandører av sikkerhet, og har mer enn 680 000 fornøyde og trygge kunder i Europa. I over 30 år har vi levert sikkerhet til våre kunder gjennom å tilby alarmløsninger med svært høy kvalitet for private hjem og bedrifter med utmerket kundeservice, noe som fremgår av vår kundetilfredshet på 95%.
Sector Alarm har hatt en sterk vekst gjennom årene, og har en spennende og lovende fremtid med fokus på ytterligere vekst i både nye og eksisterende markeder. Vi har mer enn 3700 ansatte i Norge, Sverige, Finland, Irland, Spania, Frankrike, Italia og Portugal, og har fokus på å ansette de riktige menneskene. Med de riktige menneskene på de riktige stedene i organisasjonen har vi tatt en sterk markedsposisjon i landene vi opererer i, fordi vi kan tilby våre kunder toppmoderne sikkerhetsløsninger.
Vi tilbyr spennende karrieremuligheter i et selskap med en ambisiøs vekststrategi. Hvis du deler vår lidenskap innen å tilby innovative produkter som gir sikkerhet og trygghet til mennesker i private hjem eller hos småbedrifter, er 100 % kunde- og målfokusert, og leter etter en rolle der du kontinuerlig kan utvikle deg mens du jobber med fantastiske kolleger i et morsomt og fartsfylt miljø, vil vi gjerne høre fra deg

• Define and execute the product roadmap for customer care-related features within our mobile app.
• Elevate our AI-powered in-app chat to provide efficient, frictionless customer support.
• Ensure our mobile app maintains a 4.5+ star rating across all markets.
• Expand self-service capabilities (e.g., booking service visits, replacing components) to minimize call center reliance.
• Improve analytics and observability to enhance customer experience quality.
• Utilize modern product discovery techniques to align business needs with user-centric solutions.
• Collaborate with cross-functional teams to translate pain points into impactful solutions.
• Own the product roadmap, ensuring timely delivery and alignment with business objectives.
• Draft Product Requirement Documents (PRDs) detailing use cases, UI/UX design, and technical specs.
• Lead product reviews and coordinate pilot launches with stakeholders