Job Title: Quality Assurance Manager - Supported Living Services
Location: Bury St Edmunds
Reports to: Registered Manager

JOB SUMMARY:

The Quality Assurance Manager is responsible for the overall development, implementation, and management of the quality assurance framework across all supported living services. This role ensures that all services meet and exceed regulatory standards (e.g., CQC ) and internal quality benchmarks. The Quality Assurance Manager will lead the continuous improvement of service delivery, ensuring person-centred care, safety, and high-quality outcomes for all individuals supported by the organization.

QUALIFICATIONS & EXPERIENCE:

• A minimum of [e.g., 3-5] years of experience in a quality assurance, compliance, or management role within a health or social care setting, preferably in supported living, learning disabilities, or mental health services.
• Proven knowledge and understanding of relevant care regulations (e.g., CQC Fundamental Standards).
• Demonstrable experience in conducting internal audits, inspections, and developing quality improvement plans.
• Strong analytical skills with the ability to interpret data and identify trends.
• Excellent communication, interpersonal, and report-writing skills.
• A recognized qualification in health and social care, such as an NVQ Level 4/5, Diploma in Health and Social Care, or a degree in a related field.
• Full UK driving license and access to a vehicle (desirable, as travel between services may be required).

• Quality Management & Compliance:
• Develop, implement, and maintain a robust quality assurance strategy and framework for all supported living services.
• Conduct regular internal audits and inspections of services, staff records, and care plans to ensure compliance with CQC/state regulations, company policies, and best practice guidelines.
• Monitor and analyse key performance indicators (KPIs) related to quality, safety, and service delivery.
• Lead the preparation and response to external regulatory inspections (e.g., CQC inspections), ensuring all services are audit-ready at all times.