ABOUT THE COMPANY:

carloans 365 are a car finance broker based in Old Trafford, 5 minutes outside Manchester city centre. Our core focus here at carloans 365 is our customer; we aim to ensure that we are providing the best finance deal available to suit our customers needs, enabling them to get their perfect car. This has proven key to our current success and consistent excellent customer service.

ENOUGH ABOUT US, WHAT’S THE ROLE?

carloans 365 is growing fast, and we’re looking for a dedicated Complaints Handler to join our team and support our continued success.
This is a great opportunity for someone early in their complaints career who’s ready to build their experience in a supportive, fast-paced environment with a clear path to becoming a Dispute Resolution Specialist.
Working with customers, dealerships and lenders, this role requires exceptional communication skills, a keen attention to detail while ensuring an exceptional customer experience.  

RESPONSIBILITIES:

• Take ownership of inbound complaints via phone and email, ensuring they’re logged accurately and acknowledged promptly
• Act as the first point of contact for customers with concerns, listening with empathy and professionalism
• Triage complaints to the appropriate teams for further investigation, ensuring smooth handovers and tracking progress
• Maintain accurate and detailed records of all complaints and interactions in line with internal policies
• Communicate clearly with customers to keep them informed on the progress of their complaint
• Support the wider Complaints and Compliance team with admin tasks as needed
• Ensure all work aligns with FCA regulations and carloans 365 internal procedures