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Service Delivery Manager at digatus personal GmbH
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Clinical Research Associate at FORTREA AUSTRALIA PTY LTD
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Digital Marketing Specialist at Finpower Aircon LLC
Lowa, Thuringia, United Arab Emirates - Full Time
Skills Needed
N/A
Teamleiter Lager (m/w/d) at xing
berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 9 year(s)
Financial Controller at Biovegan GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
SAP FI/CO Consultant at Pertemps ERP
Amsterdam, North Holland, Netherlands - Full Time
Skills Needed
N/A
Cloud Platform Consultant – Kubernetes at ISR International School on the Rhine
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Supervisor Restaurant (m/w/d) Altkönig-Stift. at xing
London, Manitoba, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Clinical Research Associate II at PSI CRO
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
IT Project Manager at Vinarchy
Aus, South Australia, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Senior Field Technician at Northbridge Recruitment
Sydney, Syddanmark, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
UI / UX Designer at Bet365
Sydney, Syddanmark, Australia - Full Time
Skills Needed
N/A
EMBEDDED SOFTWARE ENGINEER (M/F/D) CAR at Hella GmbH and Co KGaA
Queensland, Queensland, Australia - Full Time
Skills Needed
N/A
Warehouse Pick Packer at White Hills Park Trust
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Operations Administrator at REED
London, Leicestershire - England, United Kingdom - Full Time
Skills Needed
N/A
Medical Coder at NMC Group
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
AWS Infrastructure Engineer Expert at Digital Fortress
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Director, Medicines Safety & Quality at SA Health
victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Retail Store Manager at clutch
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
(Agentic) Product Manager at Backbase - Netherlands
Utrecht, Utrecht, Netherlands - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Service Delivery Manager at digatus personal GmbH
Victoria, Victoria, Australia -
Full Time

Start Date

Immediate

Expiry Date

17 Nov, 26

Salary

0.0

Posted On

19 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Technology & Services

Description

About this job

Service Delivery & Workforce Manager (w/m/d)

Standort: München Anstellungsart(en): Vollzeit

Zweck und Ziel der Stelle Du möchtest operative Verantwortung mit moderner Mitarbeiterführung verbinden und den Erfolg einer regionalen Serviceorganisation aktiv mitgestalten?

Du denkst unternehmerisch, arbeitest lösungsorientiert und verstehst es, Kunden, Mitarbeitende und Servicequalität gleichermaßen im Blick zu behalten?

Dann werde Teil unseres Teams!

Dein zukünftiges Team und Arbeitsumfeld

Als Regional Service Delivery & Workforce Manager verantwortest Du den operativen Betrieb unserer Managed Services innerhalb Deiner Region. Gemeinsam mit Deinem Team sorgst Du für eine hohe Servicequalität, stabile Betriebsabläufe und eine nachhaltige Weiterentwicklung unserer Mitarbeitenden.

Dabei arbeitest Du eng mit dem Head of Service Delivery, Recruiting, HR, Vertrieb sowie unseren Kunden zusammen und bist zentrale:r Ansprechpartner:in für alle operativen Themen innerhalb Deiner Region.

Das erwartet Dich bei uns

  • Service Delivery – Verantwortung für den operativen Betrieb unserer Managed Services sowie Sicherstellung vereinbarter Service Levels und einer hohen Kundenzufriedenheit.
  • Leadership – Fachliche und disziplinarische Führung, Entwicklung und Motivation Deines regionalen Service-Teams sowie Durchführung von Mitarbeitergesprächen und Zielvereinbarungen.
  • Workforce Management – Verantwortung für Kapazitäts-, Einsatz-, Schicht- und Urlaubsplanung sowie den kontinuierlichen Ausbau einer leistungsfähigen Serviceorganisation.
  • Customer Management – Aufbau langfristiger Kundenbeziehungen, Durchführung regelmäßiger Service Reviews sowie professionelles Management von Eskalationen.
  • Service Operations – Unterstützung des operativen Tagesgeschäfts, Priorisierung kritischer Themen sowie kontinuierliche Optimierung von Serviceprozessen und Qualitätsstandards.
  • Onboarding & Integration – Begleitung neuer Mitarbeitender vom Preboarding bis zur erfolgreichen Integration in Kundenprojekte sowie Förderung eines nachhaltigen Wissenstransfers.
  • Transition Management – Unterstützung bei Betriebsübergängen, Workforce-Integrationen und Hypercare-Phasen zur erfolgreichen Übernahme neuer Services.
  • Reporting & Performance – Analyse von KPIs, SLA-Kennzahlen und Workforce-Daten sowie Ableitung geeigneter Maßnahmen zur kontinuierlichen Verbesserung.

How To Apply:

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Responsibilities
Service Delivery Manager at digatus personal GmbH
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Clinical Research Associate at FORTREA AUSTRALIA PTY LTD
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Digital Marketing Specialist at Finpower Aircon LLC
Lowa, Thuringia, United Arab Emirates - Full Time
Skills Needed
N/A
Teamleiter Lager (m/w/d) at xing
berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 9 year(s)
Financial Controller at Biovegan GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
SAP FI/CO Consultant at Pertemps ERP
Amsterdam, North Holland, Netherlands - Full Time
Skills Needed
N/A
Cloud Platform Consultant – Kubernetes at ISR International School on the Rhine
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Supervisor Restaurant (m/w/d) Altkönig-Stift. at xing
London, Manitoba, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Clinical Research Associate II at PSI CRO
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
IT Project Manager at Vinarchy
Aus, South Australia, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Senior Field Technician at Northbridge Recruitment
Sydney, Syddanmark, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
UI / UX Designer at Bet365
Sydney, Syddanmark, Australia - Full Time
Skills Needed
N/A
EMBEDDED SOFTWARE ENGINEER (M/F/D) CAR at Hella GmbH and Co KGaA
Queensland, Queensland, Australia - Full Time
Skills Needed
N/A
Warehouse Pick Packer at White Hills Park Trust
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Operations Administrator at REED
London, Leicestershire - England, United Kingdom - Full Time
Skills Needed
N/A
Medical Coder at NMC Group
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
AWS Infrastructure Engineer Expert at Digital Fortress
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Director, Medicines Safety & Quality at SA Health
victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Retail Store Manager at clutch
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
(Agentic) Product Manager at Backbase - Netherlands
Utrecht, Utrecht, Netherlands - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)