The California Department of Technology’s (CDT’s) Critical Services (CS) Program helps state entities evaluate the critical services they deliver and identify opportunities for information technology (IT) system improvement to prevent failure or substandard performance.
Under administrative direction of the Information Technology Manager II (IT Mgr II), the Information Technology Specialist III (IT Spec III) serves as the IT Strategic Advisor, partnering closely with product leaders, analysts, designers, and business executives to assess and improve the technical foundations of high-impact government services.
Regardless of specialty, whether in data, software, infrastructure, or security this position contributes technical insight to multidisciplinary teams tackling complex service delivery challenges. The IT Spec III is expected to apply human-centered practices throughout their work: building empathy with users, identifying pain points in existing systems, and helping design more accessible, effective, and equitable solutions.
The IT Spec III balances immediate problem-solving with long-term modernization strategy, always grounding their work in user needs, business outcomes, and systemic impact.

STATEMENT OF QUALIFICATIONS (SOQ)

All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response. The SOQ header should include the Job Code #, your name, “Statement of Qualifications”. The SOQ should include specific examples of your education, training, and/or experience. Please include places of employment, pertinent dates and duties performed. Limit your SOQ to no more than two pages, single-spaced, one-inch margin, and twelve-point Arial font. Each question includes optional prompts. You are not expected to answer every prompt, use them to guide your reflection.
Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and résumés do not take the place of the SOQ.

Include your role, project scope and timeframe. Address:

• How you identified stakeholder needs
• Specific technical improvements you implemented
• How you balanced technical requirements with user needs
• Measurable outcomes and impact on service delivery
• Key lessons learned that inform your current approac

State your role, context and duration of the effort. In your response, cover:

• Key challenges you encountered navigating bureaucracy or cross-functional coordination
• How you developed an understanding of the environment and key players
• Specific strategies or actions you took to move the work forward
• The outcome of your efforts
• What you might do differently in the future and wh