About the job

Insuranceforce Recruitment is a specialist recruitment firm focused on connecting experienced professionals with leading employers in the insurance sector. We works closely with both clients and candidates to understand their goals and ensure long-term, mutually beneficial placements. With strong industry knowledge and an extensive network, Insuranceforce Recruitment offers tailored advice and support throughout the hiring process.

Renumeration Up to 175K plus super and generous bonus, carparking spaceRole Description The Senior Account Manager role is a full-time, hybrid position based in Perth, WA. In this role, the Senior Account Manager manages a portfolio of key insurance clients, builds strong relationships, and serves as the primary point of contact for service and policy-related inquiries. Daily responsibilities include overseeing client accounts, coordinating renewals, preparing proposals, handling escalated issues, and ensuring a high level of customer satisfaction.

The Senior Account Manager collaborates with internal teams to deliver tailored insurance solutions, monitors account performance, and identifies opportunities for growth and cross-selling. The role also involves maintaining accurate documentation, staying informed about industry trends and regulatory changes, and contributing to process improvements and team objectives.

• QualificationsDemonstrated experience in account management within insurance broking.
• Strong client relationship management skills, including the ability to build trust, handle complex inquiries, and resolve issues effectively.
• Solid commercial acumen with the ability to identify growth opportunities, support renewals, and contribute to revenue targets.
• Excellent written and verbal communication skills, with confident presentation and negotiation abilities.
• Well-developed organizational and time management skills, including attention to detail and the ability to manage multiple accounts and deadlines.
• Proficiency with CRM systems and standard office software (e.g., MS Office suite) to manage data, reports, and client communications.
• Understanding of insurance products, policy structures, and relevant regulatory requirements; prior experience in the insurance industry is highly advantageous.
• Ability to work collaboratively in an on-site team environment in Perth, WA, while taking ownership of individual responsibilities.
• Insurance Diploma highly desirable and a minimum of 5 years experience in a Broking Account Management or Senior Account Executive role.
• Additional professional certifications in insurance or risk management are desirable but not mandatory.