Telesales Manager
Location: Manchester City Centre
Hours: Flexible
We are looking for a confident and highly motivated Telesales Manager to join our growing Sales Team in Manchester. We are growing rapidly across all of our markets in Europe and have ambitious plans over the next few years, as we launch new products to assist us in our fight help independent takeaway restaurants. This is a really exciting time to join us, as we start the set up of a new sales team!
What we do at OrderYOYO
Helping takeaway restaurants succeed online by providing them with personalised branded mobile apps, websites and personalised marketing. We are ensuring that small to medium-sized restaurants and small chains are not subjected to lofty commissions and giving the restaurant the ownership of their success.
Here’s a taste of what you’ll be doing:

Establishing a new Telesales Team in UK and Germany, you will lead the launch of our YOYOpay product in all of our markets to our +12,000 Restaurant Partners.

• Managing relationships with internal stakeholders, to ensure alignment and focus across all sales processes.
• Managing a team of Telesales Agents, driving both performance and personal development

You will work closely with Key Stakeholders across all of our markets to ensure we are consistently improving on our sales practices. So we need someone that will bring new ideas to the table and not be afraid to think outside of the box.

Key Metrics for the Telesales Manager:

• Team Performance – Inputs and Outputs
• Output Performance vs Budget

Other Objectives for the Telesales Manager:

You are expected to:

• Report and forecast Sales performance
• Provide support to key stakeholders on processes relating to YOYOpay
• Identify and action blind spots and develop new initiatives and solutions

The Job

Managing members of the Telesales Team

• You will be accountable for the overall team performance
• Preparing weekly and monthly performance reports
• Quality control of sales to ensure they meet the required standard
• You need to be present to support and offer any guidance to the team when needed
• Supporting with team call shadowing and providing constructive feedback.
• Monitoring Key Inputs of team – With a focus on calls, meetings booked, conversion rate and signings over the phone
• Conducting 1-1s, coaching and developing team strengths and improving any weaknesses
• Supporting with recruitment and induction of new team members
• At times leading with example and showing team best practice

General

• Identify and suggest areas of improvements across function and business
• Leadership style: inclusive, supportive, consistent, direct, social
• Work as part of a team, supporting colleagues and promoting a positive work environment & team spirit.
• Build strong relationships with key stakeholders to ensure cohesive work approach across all functions

What We Offer:

• Basic salary up to £48k plus bonus
• Quarterly Conferences and training days
• Employee Awards
• Holiday buying Scheme
• Wellness Wednesday’s
• Monthly Friday Socials and regular ad-hoc socials
• Personal development plans and Genuine career development opportunities

What We Are Looking For In You :

• A background in people management and Telesales
• A motivated, self-starter with a desire to learn, develop and take full ownership of projects
• Self-motivated team player that wants to exceed goals, with the ability to work on own initiative whilst building positive working relationships with colleagues across the business
• An energetic results-driven individual. Flexible and able to quickly adapt to change whilst remaining resilient
• We need confident individuals that enjoy speaking to people and have a great attitude
• Someone that strives for improvements every day
• We’re all about personality and energy – We love enthusiasm

Who we are at OrderYOYO
Company culture is at the forefront of our minds creating an enjoyable, safe working environment where employee personal expression is supported. We are one team here at OrderYOYO and strive to help others succeed. Personal development and training plans are a key part of your journey within OrderYOYO, helping you be the best you can be by providing consistent and ongoing training for all aspects of the business. Our values (Passion, Action, Compassion, One team) are what makes us who we are and will be embedded in your day-to-day no matter what area of the business you work in

Please refer the Job description for details