ABOUT THE ROLE

This is a strong next step for a Cloud Engineer or Systems Administrator who is passionate about the future of AI and ready to own a technology function rather than contribute to one.

Playing a critical role for this mid sized well-established, multi-site professional services group you'll oscillate from driving and building their AI future, to providing 1-3 level technical support, managing partners and leading a small team.

The environment is hands-on. You'll be deep in the stack daily — administering Microsoft 365, managing identity and access, overseeing device management, and working through a defined programme of infrastructure and security improvements.

The organisation is values-led with a professional culture, and the role reports directly to the Group Director.

This is a long-standing client of ours with a genuine track record of investing in their people — reflected in former employees who stay connected to the business long after they've moved on.

WHAT MAKES THIS A STEP UP

- You own it. No senior tech lead above you. You're the internal expert the business turns to — making calls, setting direction, and being accountable for outcomes.

- You will be inside their AI journey.

- Full stack breadth. Identity, cloud, device management, networking, security, ITSM — you'll work across all of it rather than specialising in one lane.

- Clear growth path. As the function matures, there's a defined pathway to building and leading a small internal team.

THE TECHNOLOGY ENVIRONMENT

- Identity & cloud: Microsoft Entra ID, Azure, Intune

- Productivity: Microsoft 365, Copilot, Slack, Zoom

- ITSM: Atlassian JSM, Confluence

- Security: ESET MDR, Datadog SIEM

- Networking: Cisco Meraki, Private Fibre

- Device management: Apple ecosystem, Mosyle to Jamf (migration in progress)

WHAT YOU'LL BE DOING

- Administering Microsoft 365, Entra ID, Intune, and Azure across a multi-site environment

- Building and maintaining access management, provisioning workflows, and group structures

- Managing the Atlassian JSM environment — service desk, asset tracking, documentation

- Leading the MDM migration from Mosyle to Jamf

- Monitoring and maintaining security posture via Datadog SIEM and ESET MDR

- Implementing ITIL service management processes from the ground up

- Day-to-day BAU support and incident resolution across all sites

- Managing the MSP relationship and coordinating vendors

- Supporting mobile provider and video conferencing infrastructure upgrades

WHAT WE'RE LOOKING FOR

- A genuine interest for AI and Automation and how it can shape organisations

- Solid Microsoft 365 administration — Entra ID, Intune, Exchange, SharePoint

- Azure cloud infrastructure experience

- Apple MDM — Jamf or equivalent

- Security fundamentals — endpoint protection, SIEM, MDR

- Networking basics — Cisco Meraki or similar

- Atlassian JSM and Confluence

- ITIL or equivalent service management background (or strong working knowledge)

- Experience working alongside or managing an MSP — desirable but not essential

• - Comfortable with approximately one week per month travel to regional Victoria