POSITION SUMMARY

At Texas Card House, we are dedicated to providing the highest quality of service to our guests. We take pride in delivering memorable, positive experiences for every one who walks through our doors.
The Floor Supervisor is responsible for monitoring the daily operations of the poker room, ensuring a seamless and efficient gaming experience for guests and team members alike. This role will manage room operations, overall game flow, resolve player disputes, enforce house rules, and maintain a safe environment. Strong leadership, communication, and problem-solving skills are essential for success in this role.
We encourage applicants from all backgrounds and those requiring accommodations to apply.
This role will be in-person located in our TCH location: insert location

QUALIFICATIONS:

• Minimum 1 year of Management experience.
• Minimum 2 years of Dealer experience in the casino or poker industry (Required).
• In-depth knowledge of Texas Hold’em poker rules, game variations, and casino operations.
• Strong leadership skills with the ability to motivate, delegate, and coach a team.
• Excellent communication and interpersonal skills to effectively manage players, dealers, and supervisors.
• Proven ability to multi-task, prioritize tasks, and work efficiently under pressure in a fast-paced environment.
• Impeccable attention to detail and ability to follow established procedures and regulations.
• Strong analytical and problem-solving skills with a focus on customer satisfaction.
• Ability to stand for long periods and navigate a crowded environment.
• Availability to work flexible hours, including nights, weekends, and holidays.

PHYSICAL REQUIREMENTS:

• Mobility: Ability to stand or sit for extended periods and move around the poker room to supervise operations, assist players, and manage dealers.
• Dexterity: Ability to shuffle, deal cards, handle chips, and perform precise actions during card games.
• Vision: Ability to observe player actions, monitor gameplay, read cards and chips, and identify rule violations or suspicious behavior in various lighting conditions.
• Hearing: Ability to hear player conversations, dealer communications, and table activity in a noisy casino environment to address disputes and ensure smooth gameplay.
• Communication: Clear verbal and non-verbal communication skills to interact with players, dealers, and staff, provide instructions, resolve disputes, and manage the poker room.
• Endurance: Ability to maintain focus and multitask throughout long shifts, overseeing both the floor operations and dealing duties.
• Lifting: Ability to carry up to 10 pounds (e.g., chips, card trays, paperwork) when necessary for operations.
• Environment: Ability to work in a dynamic, noisy, and crowded casino floor environment, with exposure to fluctuating noise levels, lighting, and temperatures.
• Reasonable Accommodations: TCH will provide reasonable accommodations for qualified individuals with disabilities to perform the essential duties of the role.

• Supervise all aspects of poker room operations, ensuring adherence to Texas Card House policies.
• Manage a team of dealers, including dealer rotation, training, performance evaluations, and conflict resolution.
• Conduct floor audits and maintain accurate cash control procedures.
• Resolve player disputes and rule infractions with professionalism and diplomacy.
• Oversee the efficient seating of players and game distribution.
• Maintain a safe and secure gaming environment by identifying and addressing suspicious activity.
• Monitor player behavior and enforce all card house policies.
• Collaborate with the Cash Cage and Supervisors on financial transactions.
• Assist with marketing and promoting upcoming events and tournaments.
• Generate detailed reports on daily operations and game performance.
• Enforce game rules and maintain a fair and controlled game environment.
• Perform other duties as assigned by the General Manager.