GUEST EXPERIENCE

• Champion a service-first culture that ensures every guest has a meaningful and memorable experience.
• Resolve complex guest issues and complaints with professionalism, urgency, and empathy.
• Foster a proactive hospitality culture by staying present and visible during key operating hours.
• Lead and monitor guest feedback channels, driving action plans and service improvements.

REQUIREMENTS

• Able to walk, stand, and move for extended periods of time.
• Ability to lift up to 30 pounds.
• Ability to work in various indoor and outdoor environments.

EQUAL EMPLOYMENT OPPORTUNITY

Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.
If you require assistance or an accommodation due to a disability, please inform us during your application process.
The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.
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ABOUT OUR ROLE

As General Manager (GM), you are the driving force behind the overall success of the property. You lead with integrity and action to ensure an outstanding guest experience, a strong and engaged team, and the financial and operational performance of Trailborn Surf & Sound. You will directly oversee all departments, including rooms, food & beverage, facilities, and administrative functions. The GM is ultimately responsible for ensuring that Trailborn’s brand standards and values are brought to life through daily operations, people management, and guest interactions.

STRATEGIC AND ADMINISTRATIVE RESPONSIBILITIES

• Act as the primary liaison between the property and corporate leadership.
• Participate in weekly business reviews, revenue strategy sessions, and property performance reporting.
• Drive local partnerships and community engagement opportunities aligned with the Trailborn brand.
• Support pre-opening activities, special events, or renovations as needed.