CHANGING THE WORLD, ONE KIBBLE AT A TIME

Champion Petfoods is expanding! We are excited to announce we are looking for a Global Senior IT Support Analyst to join our rapidly growing company.
Champion Petfoods is an award-winning pet food crafter with a reputation of trust spanning 35+ years. From our humble beginnings, founded in a small town in Alberta, Canada, Champion – with its ORIJEN® and ACANA® brands – is a key player in the global premium pet food industry.
Our purpose, To Earn Pet Lover Trust Every Day so Pets Thrive for a Lifetime, provides the foundation for our highest aspirations as a company. Being a partner to the communities that surround us – and the environment that sustains us – are top priorities.
We would love to hear from you if you are passionate about personal and professional growth and see yourself as a key player contributing to our continued success as an award-winning company.

HERE’S THE SCOOP - SUMMARY

The Global Senior IT Support Analyst (Helpdesk) has primary responsibility for identifying and implementing timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations throughout the Company.
This position is required to manage and record all issues in Champion Petfoods’ IT ticketing system and to achieve problem resolution by conducting question/problem diagnoses, guiding users through to issue resolution, and communicating technical solutions in user-friendly language. The Global Senior IT Helpdesk Analyst also has responsibility for configuring, installing, and supporting the Company’s hardware and software and for assisting in the research, testing, and evaluation of new hardware and software to determine efficiency, reliability, and compatibility with existing systems.

Please refer the Job description for details