Responsibilities

• Own the end-to-end delivery of regional digitalization programs, including scope, schedule, budget, quality, risk, customer satisfaction, revenue, and gross margin performance.
• Establish and maintain robust program governance, including steering committees, executive reviews, program health dashboards, escalation paths, risk registers, action tracking, and decision logs.
• Lead cross-functional teams across project management, engineering, product, software, cybersecurity, data, cloud, services, commercial, legal, finance, and partner organizations.
• Drive predictable execution across multiple countries and customer sites by standardizing program lifecycle practices, phase gates, delivery cadences, documentation, and reporting.
• Translate customer business objectives into clear digital program outcomes, success measures, adoption plans, and value realization roadmaps.
• Support revenue forecasting accuracy, billing milestones, cash collection, change order management, and financial reviews in alignment with operating plans.
• Identify, assess, and mitigate delivery risks related to scope, technology integration, data readiness, cybersecurity, resources, vendors, localization, regulatory requirements, and customer dependencies.
• Serve as the first level of management escalation for strategic customers in the region on program delivery, execution issues, and stakeholder alignment.
• Partner with sales, customer success, product, engineering, and services teams to ensure digital solutions are delivered in line with customer commitments and regional growth priorities.
• Drive adoption of program management tools, digital workflows, dashboards, analytics, and reporting mechanisms to improve visibility, predictability, and execution discipline.
• Ensure compliance with internal project management standards, quality processes, safety expectations, commercial policies, cybersecurity practices, and applicable regional requirements.
• Build, coach, and develop project and program management talent across the region, encouraging a culture of accountability, collaboration, continuous improvement, and customer focus.
• Capture lessons learned from major programs and institutionalize best practices to improve future delivery performance and scalability.
• Represent the regional program management function in business reviews, customer executive meetings, internal governance forums, and strategic planning discussions.
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Qualifications

• Minimum 10–15 years of experience in program management, project management, digital transformation, industrial automation, software delivery, or technology-enabled services.
• Proven experience managing complex, multi-country programs in the Middle East region, preferably across oil and gas, refining, petrochemicals, chemicals, utilities, energy, manufacturing, or infrastructure sectors.
• Strong understanding of digitalization programs, including industrial software, connected operations, data platforms, analytics, cloud-enabled solutions, system integration, cybersecurity considerations, and operational technology environments.
• Demonstrated ability to manage revenue, margin, cash, budget, resource planning, forecasting, commercial risk, and customer commitments.
• Excellent knowledge of program governance, project controls, change management, risk management, stakeholder communications, and executive reporting.
• Experience working in matrix organizations and leading cross-functional teams without direct authority.
• Strong customer-facing presence with the ability to engage senior executives, operational leaders, technical teams, and commercial stakeholders.
• Excellent written and verbal communication skills in English; Arabic language capability is desirable.
• High level of energy, resilience, ownership, and comfort working under pressure in a fast-paced regional environment.
• Strong analytical, problem-solving, negotiation, influencing, and conflict-resolution skills.
• Familiarity with Agile, hybrid, and traditional project delivery methodologies; PMP, PgMP, PMI-ACP, Scrum, or equivalent certification is desirable.
• Bachelor’s degree in Engineering, Computer Science, Information Technology, Business, or a related discipline.
• Advanced degree in Business Management, Engineering Management, Digital Transformation, or Technology Management is desirable.
• Professional certification in project or program management, such as PMP, PgMP, PRINCE2, Agile, or Scrum, is preferred.
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