Overview:
As a Senior IT Analyst, you will use your subject matter expertise to serve as a technical lead to the team responsible for Community Transit’s ongoing systems administration and day-to-day operations of business technology systems, as well as the delivery and support of Community Transit’s mid-tier and end-point technical infrastructure, including PeopleSoft platforms. You will resolve complex technology issues and suggest and support process improvements for the IT team and the agency. You are expected to self-manage, prioritize, and complete assigned tasks under little to no supervision.

Essential Duties:

• Design, build, implement, maintain, and support complex infrastructures including PeopleSoft HCM (Human Capital Management) and FSCM (Financial Supply Chain Management). Perform complex system audits and ensure systems are functioning as expected.
• Act as team, project, or technical lead. Provide technical instruction, training, and mentorship. Review the work of lower-level analysts on a broad array of systems or technologies. Deconstruct work into tasks and identify and assign appropriate resources.
• Create complex reports, presentations, and documentation. Develop meeting agendas and lead meeting discussions. Capture and track actionable items to completion.
• Lead communications between internal and external customers and vendors in support of technology systems.
• Integrate new technology into the existing corporate technology ecosystem. Prepare and maintain architecture and design configuration, and ensure documentation is updated accordingly.
• Provide input into the development of policies and procedures to achieve client or organizational goals. Collect feedback and implement changes to improve the user experience.
• Perform other duties of a similar nature or level.

Requirements:

MINIMUM QUALIFICATIONS

• 9 years of experience working in Information Technology, troubleshooting and diagnosing hardware, software, and network problems. (A bachelor’s degree in a related field may substitute for 4 years of experience.)
• 7 years of experience providing full system support on complex customer-facing technology.
• 5 years of experience administering and supporting systems, primarily PeopleSoft.
• Ability to work outside normal business hours to support critical systems and transit applications, as required.
  An equivalent combination of education and experience to successfully perform the job duties is also accepted.

KNOWLEDGE REQUIREMENTS

• Demonstrated knowledge in designing, building, implementing, and maintaining complex system infrastructures.
• Project management life cycle, techniques, and methodologies.
• Digital security best practices.
• Troubleshooting techniques.
• IT trends and innovative solutions.
• IT ticketing system process.
• Electronic mail processing and enterprise systems administration.
• Desktop operating systems. Microsoft Office applications, installation, configuration, administration, and PC hardware support.
• IT operations and practices. Backup and recovery, networking, security, and telephony operation and administration.

SKILL REQUIREMENTS

• Fostering an inclusive workplace by upholding Community Transit’s core values in support of the organization’s vision and mission. Inspiring team commitment, pride, and trust while promoting cooperation and motivating members to achieve shared goals. Demonstrating courtesy, sensitivity, and respect in all interactions.
• Leading, coaching, and mentoring.
• Customer service.
• Using emotional intelligence to navigate complex group dynamics.
• Managing multiple tasks simultaneously and effectively and adjusting to changing priorities.
• Investigating, troubleshooting, and problem-solving.
• Effective written and oral communications that are timely, relevant, concise, and clearly outline necessary actions.
• Presenting technical and non-technical information to audiences with varying levels of technical expertise.
• Ability to think critically, identify strengths and weaknesses and alternate solutions, conclusions, or approaches to problems.
• Working effectively both independently and as part of a team, at times with limited supervision.
• Attention to detail.
• Exercising good judgment, to discern when to take problems to a higher authority for resolution or guidance
• Process improvement.
• Project and Data management.
• Self-management. Taking initiative, ownership, and accountability.
• Experience with PeopleSoft upgrades and data migration.
• Familiarity with PeopleSoft Application Designer, PeopleCode, and PeopleSoft Query.
• Understanding of PeopleSoft data integration and Oracle BI Publisher.

PREFERRED KNOWLEDGE AND SKILLS

• Certification in ITIL Framework.
• Experience providing administration and support to 7 x 24 production systems.
• Experience working with a virtual-based infrastructure.
• Transit business and policy knowledge relating to customer service practices.
• Strong Database Knowledge: Proficiency in Oracle and SQL Server database management, optimization, and troubleshooting.
• Base Benefits & Payroll Functionality: Experience supporting base benefits and payroll functionality within PeopleSoft.
• ETL Tools: Experience with Azure Data Factory or SSIS for data integration.

• Design, build, implement, maintain, and support complex infrastructures including PeopleSoft HCM (Human Capital Management) and FSCM (Financial Supply Chain Management). Perform complex system audits and ensure systems are functioning as expected.
• Act as team, project, or technical lead. Provide technical instruction, training, and mentorship. Review the work of lower-level analysts on a broad array of systems or technologies. Deconstruct work into tasks and identify and assign appropriate resources.
• Create complex reports, presentations, and documentation. Develop meeting agendas and lead meeting discussions. Capture and track actionable items to completion.
• Lead communications between internal and external customers and vendors in support of technology systems.
• Integrate new technology into the existing corporate technology ecosystem. Prepare and maintain architecture and design configuration, and ensure documentation is updated accordingly.
• Provide input into the development of policies and procedures to achieve client or organizational goals. Collect feedback and implement changes to improve the user experience.
• Perform other duties of a similar nature or level