SHIPPING ACTIVITIES (Primary Responsibilities): Examines outgoing shipments to ensure shipments meet specifications. Communicates discrepancies between physical product and paperwork as needed. Verifies the accuracy of the data and initiates corrections when needed. Coordinates special shipping as defined by Customer Service via QAD.
Affixes shipping labels, identifying information, onto packed cartons or containers, as required Modify method of shipment, utilizing knowledge of shipping procedures, routes, and rates, to ensure on time deliver, when appropriate Verifies accuracy of shipping notices, bill of lading, invoices, orders, and other records. Prepares bills of lading and maintains documentation of goods shipped. INTAKE PATCH ACTIVITIES (Primary Responsibilities): Receiving and processing of the patch device (de-kitting and verification of patient information in ZioReports.com) Patch data upload via Z-trans system Patch diary data entry into the Z-trans system Upload patch data to Zeus QA tool Device and Patient Symptom Diary Storage Communicating with Management any potential system or device issues or risk CUSTOMER CARE ACTIVITIES (Secondary Responsibilities): Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients. Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
Adhere to corporate policy and compliance standards in handling patient data. Work pattern 40 hours per week, Monday - Friday: 2 days (8am 5pm) and 3 days (9am - 5pm) with a 30 minutes lunch break. There’s flexibility in choosing which days follow each schedule. This is a full-time on-site role in Bagshot, Surrey - we are unable to offer remote or hybrid working due to the role requirements

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