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Incident Manager at Alten
Rabat, Rabat-Salé-Kénitra, Morocco - Full Time
Skills Needed
Itil V3, Iso 20000, Service Now, Confluence, Communication, Analytical Skills, Solution Orientation, Rigor
Specialization
A Bac 5 degree in computer science is required along with 1 to 7 years of experience. Candidates should have good communication skills in French and English, and be familiar with ITIL V3 and ISO 20000 standards.
Incident Manager at Rogers Communications
Calgary, AB, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Policy Principal at Advanced Energy United Inc
Remote, Oregon, USA - Full Time
Skills Needed
Policy Analysis, Interpersonal Skills, Public Speaking, Stairs, Intelligence, Campaigns, Technical Subject Matter, Disabilities, Communication Skills
Qualification
Graduate
Dealer Principal at D M Keith
Bradford BD2 1AZ, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Incident Manager at KORT Payments
Toronto, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Incident Manager at Veeam Software
, , United States - Full Time
Skills Needed
Incident Management, Communication, Detail Oriented, Saas Environment, Incident Metrics, Blameless Postmortems, Sre Practices, Devops Practices, Organizational Skills, Transparency, Trust, Incident Coordination, Technical Ownership, Reporting, Stakeholder Engagement, Process Improvement
Specialization
Candidates should have experience managing incident communications in a SaaS or cloud environment and possess strong written and verbal communication skills. Familiarity with incident management tools and the ability to work with incident metrics is also required.
Experience Required
Minimum 5 year(s)
Incident Analyst at Bamboo Health
, , United States - Full Time
Skills Needed
Incident Analysis, Troubleshooting, Customer Service, Documentation, Collaboration, Process Improvement, Network Systems, Application Performance, Communication, Analytical Skills, Aws, Linux, Itil, Automation, Problem Solving, Technical Support
Specialization
Candidates should have a Computer Sciences degree or 1-3 years of equivalent experience in a Network Operations Center. Experience in troubleshooting application processes and network systems is essential, along with strong communication and customer service skills.
Teacher- Lincoln at Bright Horizons
Lincoln, Nebraska, United States - Full Time
Skills Needed
Hands On Activities, Communication, Classroom Safety, Child Development, Curriculum Development, Team Collaboration, Early Education, Child Care, Parent Engagement, Developmentally Appropriate Practice
Specialization
Candidates must be at least 18 years old with a high school diploma or GED, and 1 year of professional experience in child care is preferred. A CDA, Associate, or Bachelor's degree in early education or a related field is also preferred.
Principal Fellow at Uncommon Schools
Camden, New Jersey, United States - Full Time
Skills Needed
Instructional Leadership, Teacher Development, School Culture, Family Engagement, Data Analysis, Feedback, People Management, Culturally Responsive Learning, Time Management, Systems Thinking, Professional Growth, Tenacity, Personal Responsibility, Communication Skills, Coaching, Leadership
Specialization
Candidates must have at least 3 years of teaching experience and 1 year of experience in a leadership role. A Bachelor's degree is required, along with a commitment to the mission of Uncommon Schools.
Experience Required
Minimum 5 year(s)
Incident Manager at TAWANTECH
Riyadh, Riyadh Region, Saudi Arabia - Full Time
Skills Needed
Analytical Skills, Problem Solving Skills, Communication Skills, Interpersonal Skills, Incident Management, Itil Best Practices, Servicenow, Jira, Team Coordination, Stakeholder Management, Root Cause Analysis, Post Incident Review, Continuous Improvement, Training, Documentation, Metrics Development
Specialization
Candidates should have a Bachelor’s degree in Information Technology or a related field, along with ITIL certification preferred. A minimum of 10 years of experience in incident management or IT support roles, particularly in the banking or financial services sector, is required.
Experience Required
Minimum 10 year(s)
Incident Manager at TAWANTECH
Riyadh, Riyadh Region, Saudi Arabia - Full Time
Skills Needed
Incident Management, Itil Processes, Itsm Tools, Communication Skills, Analytical Skills, Problem Solving Skills, Facilitation Skills, Interpersonal Skills, Coordination, Monitoring, Reporting, Process Improvement, Pressure Management, Technical Coordination, Business Impact Assessment, Knowledge Transfer
Specialization
Candidates should have a bachelor's degree in Information Technology or a related field and 3-5 years of experience in incident management, preferably in the banking or financial services sector. Strong understanding of ITIL processes and proficiency in ITSM tools are essential.
Experience Required
Minimum 2 year(s)
Incident Manager at Ericsson
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Incident Management, Technical Leadership, Problem Solving, Customer Service, Calm Under Pressure, Troubleshooting, Service Recovery, Team Management, Stress Management, Innovation, Collaboration, Diversity, Technical Expertise, Telecom, Network Operations
Specialization
Proven experience managing incidents for 4-10 years is required. Strong problem-solving skills and the ability to remain calm under pressure are essential.
Experience Required
Minimum 5 year(s)
Incident Manager at Databricks Canada ULC
Bengaluru, karnataka, India - Full Time
Skills Needed
Incident Management, Site Reliability Engineering, Production Operations, Cloud Infrastructure, Log Analysis, Debugging, Observability Systems, Programming, Scripting, Communication, Technical Leadership, Root Cause Analysis, Mentoring, Documentation, Continuous Improvement, Customer Communication
Specialization
5+ years of experience in incident management or related fields is required. A strong understanding of cloud infrastructure and proficiency in programming or scripting languages is essential.
Experience Required
Minimum 5 year(s)
Deputy Principal at MacKillop Family Services
Caulfield VIC 3162, , Australia - Full Time
Skills Needed
Good Communication Skills
Specialization
Education
Qualification
Graduate
Incident Manager at SAKSOFT PTE LIMITED
Singapore, , Singapore - Full Time
Skills Needed
Payments, Computer Science, Communication Skills, Storage, Infrastructure, Batch Processing
Specialization
Business computer science or related discipline required
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Principal Health at BHP
Bowen Basin, Queensland, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Incident Manager at Capgemini
London, England, United Kingdom - Full Time
Skills Needed
It, Strategy, Microsoft Office, Interpersonal Skills, Sc Clearance, Business Applications, Windows, Technology, Troubleshooting, Design, Inspiration
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Incident Manager at ALTEN Consulting Services GmbH
Rabat, Rabat-Salé-Kénitra, Morocco - Full Time
Skills Needed
Itil V3, Iso 20000, Service Now, Confluence, Communication, Analytical Skills, Solution Orientation, Rigor
Specialization
Candidates should have a Bac +5 degree in computer science and 3 to 5 years of experience. Proficiency in ITIL V3, ISO 20000, and good communication skills in French and English are required.
Experience Required
Minimum 2 year(s)
Principal Fellow at Uncommon Schools
Camden, New Jersey, United States - Full Time
Skills Needed
Instructional Leadership, Teacher Development, School Culture, Family Engagement, Data Analysis, Feedback, People Management, Culturally Responsive Learning, Time Management, Systems Thinking, Professional Growth, Tenacity, Personal Responsibility, Communication Skills, Coaching, Leadership
Specialization
Candidates must have at least 3 years of teaching experience and 1 year of experience in a leadership role. A Bachelor's degree is required, along with a commitment to the mission of Uncommon Schools.
Experience Required
Minimum 5 year(s)
Incident Manager at Lely
Maassluis, South Holland, Netherlands - Full Time
Skills Needed
Incident Management, Problem Management, Itil Processes, Stakeholder Management, Analytical Skills, Communication Skills, Proactive Attitude, Continuous Improvement, Technical Background, Training, Governance, Risk Management, Trend Analysis, Process Optimization, Team Coordination, Reporting
Specialization
Candidates should have a completed HBO or WO degree in IT, Business Continuity, or a related field, along with several years of experience in incident or problem management. Strong knowledge of ITIL processes and excellent communication skills in English are also required.
Experience Required
Minimum 2 year(s)
Incident Manager at Alten
Rabat, Rabat-Salé-Kénitra, Morocco -
Full Time


Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

ITIL V3, ISO 20000, Service Now, Confluence, Communication, Analytical Skills, Solution Orientation, Rigor

Industry

Engineering Services

Description
Description de l'entreprise ALTEN MAROC, Filiale du leader mondial de l’ingénierie et du conseil en technologie créé en 2008 et présent à Fès, Rabat, Tétouan et Casablanca, compte aujourd’hui plus de 2200 collaborateurs et vise un centre d’excellence de 3300 ALTENiens en fin 2027. Elle s’impose aujourd’hui comme un acteur stratégique dans l’accompagnement du développement professionnel des ingénieurs. Notre mission : Répondre aux ambitions technologiques de nos clients — grands donneurs d’ordre internationaux — dans les secteurs de l’automobile, du ferroviaire, de la R&D et de l’IT, des télécommunications et des médias. Rejoindre ALTEN MAROC, c’est intégrer un écosystème d’excellence et bénéficier : • D’un parcours de carrière personnalisé et évolutif • D’une politique ambitieuse de développement des compétences • D’un environnement de travail stimulant, collaboratif et porteur de sens Description du poste Dans le cadre de ce rôle vos missions principales seront les suivantes : Gérer le backlog incident customer BtoC recu du niveau 2.5 ou autres niveaux 3, en priorisant selon le degré d’urgence, de la réception à la résolution. (analyse, tests , suivi et capitalisation) Gérer les escalades, contacter les équipes techniques, informer les interlocuteurs métiers sur l’avancée de la résolution. Créer le ticket problème si root cause inconnue ou récurrence afin de prévenir les incidents et de réduire leur nombre. Prévenir et mettre en place les processus correctifs adéquats Investiguer en profondeur les incidents Rédiger la documentation pour le traitement des tickets internes à l'équipe Être en support de l'équipe opérateur Contribuer à la réunion qualit Contribuer à l'autonomie des niveaux de la chaine d'escalade 1 et 2 plus proches des clients Qualifications Diplôme : Bac 5 en informatiques Expérience : 1 à 7ans Compétences : Méthodologiques : référentiels et normes : ITIL V3, ISO 20000, Service Now, Confluence. Bonne Communication en Français (écrit parlé) Bon anglais (écrit et parlé) Bon esprit d’analyse Orienté solution Rigueur Informations complémentaires Au plaisir de vous lire!
Responsibilities
The main responsibilities include managing the incident backlog from level 2.5 or other level 3, prioritizing incidents from reception to resolution. Additionally, the role involves investigating incidents, creating problem tickets, and supporting the operator team.
Incident Manager at Alten
Rabat, Rabat-Salé-Kénitra, Morocco - Full Time
Skills Needed
Itil V3, Iso 20000, Service Now, Confluence, Communication, Analytical Skills, Solution Orientation, Rigor
Specialization
A Bac 5 degree in computer science is required along with 1 to 7 years of experience. Candidates should have good communication skills in French and English, and be familiar with ITIL V3 and ISO 20000 standards.
Incident Manager at Rogers Communications
Calgary, AB, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Policy Principal at Advanced Energy United Inc
Remote, Oregon, USA - Full Time
Skills Needed
Policy Analysis, Interpersonal Skills, Public Speaking, Stairs, Intelligence, Campaigns, Technical Subject Matter, Disabilities, Communication Skills
Qualification
Graduate
Dealer Principal at D M Keith
Bradford BD2 1AZ, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Incident Manager at KORT Payments
Toronto, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Incident Manager at Veeam Software
, , United States - Full Time
Skills Needed
Incident Management, Communication, Detail Oriented, Saas Environment, Incident Metrics, Blameless Postmortems, Sre Practices, Devops Practices, Organizational Skills, Transparency, Trust, Incident Coordination, Technical Ownership, Reporting, Stakeholder Engagement, Process Improvement
Specialization
Candidates should have experience managing incident communications in a SaaS or cloud environment and possess strong written and verbal communication skills. Familiarity with incident management tools and the ability to work with incident metrics is also required.
Experience Required
Minimum 5 year(s)
Incident Analyst at Bamboo Health
, , United States - Full Time
Skills Needed
Incident Analysis, Troubleshooting, Customer Service, Documentation, Collaboration, Process Improvement, Network Systems, Application Performance, Communication, Analytical Skills, Aws, Linux, Itil, Automation, Problem Solving, Technical Support
Specialization
Candidates should have a Computer Sciences degree or 1-3 years of equivalent experience in a Network Operations Center. Experience in troubleshooting application processes and network systems is essential, along with strong communication and customer service skills.
Teacher- Lincoln at Bright Horizons
Lincoln, Nebraska, United States - Full Time
Skills Needed
Hands On Activities, Communication, Classroom Safety, Child Development, Curriculum Development, Team Collaboration, Early Education, Child Care, Parent Engagement, Developmentally Appropriate Practice
Specialization
Candidates must be at least 18 years old with a high school diploma or GED, and 1 year of professional experience in child care is preferred. A CDA, Associate, or Bachelor's degree in early education or a related field is also preferred.
Principal Fellow at Uncommon Schools
Camden, New Jersey, United States - Full Time
Skills Needed
Instructional Leadership, Teacher Development, School Culture, Family Engagement, Data Analysis, Feedback, People Management, Culturally Responsive Learning, Time Management, Systems Thinking, Professional Growth, Tenacity, Personal Responsibility, Communication Skills, Coaching, Leadership
Specialization
Candidates must have at least 3 years of teaching experience and 1 year of experience in a leadership role. A Bachelor's degree is required, along with a commitment to the mission of Uncommon Schools.
Experience Required
Minimum 5 year(s)
Incident Manager at TAWANTECH
Riyadh, Riyadh Region, Saudi Arabia - Full Time
Skills Needed
Analytical Skills, Problem Solving Skills, Communication Skills, Interpersonal Skills, Incident Management, Itil Best Practices, Servicenow, Jira, Team Coordination, Stakeholder Management, Root Cause Analysis, Post Incident Review, Continuous Improvement, Training, Documentation, Metrics Development
Specialization
Candidates should have a Bachelor’s degree in Information Technology or a related field, along with ITIL certification preferred. A minimum of 10 years of experience in incident management or IT support roles, particularly in the banking or financial services sector, is required.
Experience Required
Minimum 10 year(s)
Incident Manager at TAWANTECH
Riyadh, Riyadh Region, Saudi Arabia - Full Time
Skills Needed
Incident Management, Itil Processes, Itsm Tools, Communication Skills, Analytical Skills, Problem Solving Skills, Facilitation Skills, Interpersonal Skills, Coordination, Monitoring, Reporting, Process Improvement, Pressure Management, Technical Coordination, Business Impact Assessment, Knowledge Transfer
Specialization
Candidates should have a bachelor's degree in Information Technology or a related field and 3-5 years of experience in incident management, preferably in the banking or financial services sector. Strong understanding of ITIL processes and proficiency in ITSM tools are essential.
Experience Required
Minimum 2 year(s)
Incident Manager at Ericsson
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Incident Management, Technical Leadership, Problem Solving, Customer Service, Calm Under Pressure, Troubleshooting, Service Recovery, Team Management, Stress Management, Innovation, Collaboration, Diversity, Technical Expertise, Telecom, Network Operations
Specialization
Proven experience managing incidents for 4-10 years is required. Strong problem-solving skills and the ability to remain calm under pressure are essential.
Experience Required
Minimum 5 year(s)
Incident Manager at Databricks Canada ULC
Bengaluru, karnataka, India - Full Time
Skills Needed
Incident Management, Site Reliability Engineering, Production Operations, Cloud Infrastructure, Log Analysis, Debugging, Observability Systems, Programming, Scripting, Communication, Technical Leadership, Root Cause Analysis, Mentoring, Documentation, Continuous Improvement, Customer Communication
Specialization
5+ years of experience in incident management or related fields is required. A strong understanding of cloud infrastructure and proficiency in programming or scripting languages is essential.
Experience Required
Minimum 5 year(s)
Deputy Principal at MacKillop Family Services
Caulfield VIC 3162, , Australia - Full Time
Skills Needed
Good Communication Skills
Specialization
Education
Qualification
Graduate
Incident Manager at SAKSOFT PTE LIMITED
Singapore, , Singapore - Full Time
Skills Needed
Payments, Computer Science, Communication Skills, Storage, Infrastructure, Batch Processing
Specialization
Business computer science or related discipline required
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Principal Health at BHP
Bowen Basin, Queensland, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Incident Manager at Capgemini
London, England, United Kingdom - Full Time
Skills Needed
It, Strategy, Microsoft Office, Interpersonal Skills, Sc Clearance, Business Applications, Windows, Technology, Troubleshooting, Design, Inspiration
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Incident Manager at ALTEN Consulting Services GmbH
Rabat, Rabat-Salé-Kénitra, Morocco - Full Time
Skills Needed
Itil V3, Iso 20000, Service Now, Confluence, Communication, Analytical Skills, Solution Orientation, Rigor
Specialization
Candidates should have a Bac +5 degree in computer science and 3 to 5 years of experience. Proficiency in ITIL V3, ISO 20000, and good communication skills in French and English are required.
Experience Required
Minimum 2 year(s)
Principal Fellow at Uncommon Schools
Camden, New Jersey, United States - Full Time
Skills Needed
Instructional Leadership, Teacher Development, School Culture, Family Engagement, Data Analysis, Feedback, People Management, Culturally Responsive Learning, Time Management, Systems Thinking, Professional Growth, Tenacity, Personal Responsibility, Communication Skills, Coaching, Leadership
Specialization
Candidates must have at least 3 years of teaching experience and 1 year of experience in a leadership role. A Bachelor's degree is required, along with a commitment to the mission of Uncommon Schools.
Experience Required
Minimum 5 year(s)
Incident Manager at Lely
Maassluis, South Holland, Netherlands - Full Time
Skills Needed
Incident Management, Problem Management, Itil Processes, Stakeholder Management, Analytical Skills, Communication Skills, Proactive Attitude, Continuous Improvement, Technical Background, Training, Governance, Risk Management, Trend Analysis, Process Optimization, Team Coordination, Reporting
Specialization
Candidates should have a completed HBO or WO degree in IT, Business Continuity, or a related field, along with several years of experience in incident or problem management. Strong knowledge of ITIL processes and excellent communication skills in English are also required.
Experience Required
Minimum 2 year(s)
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