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Customer Success Manager at Capillary Technologies
Munchi, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Customer Success Executive at Serac Technologies Ltd
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
AI Project Manager at Capillary Technologies
sydney, Queensland, Australia - Full Time
Skills Needed
N/A
Business Analyst at Sloka Technologies LLC
dublin, Dublin County, Ireland - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Head of Engineering (m/w/d) at TripSpark Technologies
Berlin, Bavaria, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 21 year(s)
Senior Electrical Engineer at Saltworks Technologies
Toronto, Ontario, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 17 year(s)
Electrical Project Engineer at Saltworks Technologies
Toronto, Ontario, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Senior Data Scientist at FBGS Technologies GmbH
Berlin, Bavaria, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 8 year(s)
Customer Success Manager at JUNA Technologies GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 19 year(s)
Sales Associate at Impronics Technologies
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Technical Solutions Engineer at Vigil Technologies LLC
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Engineering Team Lead at Encompass Technologies
South Australia, South Australia, Australia - Full Time
Skills Needed
N/A
Data Engineer at PRINCETON IT SERVICES INC
England, Londonderry - Northern Ireland, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Data Engineer at PRINCETON IT SERVICES INC
Bangkok, Bangkok Metropolis, Thailand - Full Time
Skills Needed
N/A
(Senior) Data Engineer at PRINCETON IT SERVICES INC
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Pega Lead System Architect at PRINCETON IT SERVICES INC
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 12 year(s)
Python Backend Engineer at PRINCETON IT SERVICES INC
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Business Development Manager | Medical Technologies at SEEK Ltd
Brisbane, Queensland, Australia - Full Time
Skills Needed
N/A
Business Development Manager | Medical Technologies at Adzuna Australia Pty Ltd.
Brisbane, Queensland, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Manager, Financial Planning & Analysis (FP&A) at Walter Surface Technologies Incorporated
Ontario, Ontario, Canada - Full Time
Skills Needed
N/A
Customer Success Manager at Capillary Technologies
Munchi, Berlin, Germany -
Full Time


Start Date

Immediate

Expiry Date

30 Dec, 26

Salary

70000.0

Posted On

01 Oct, 26

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Consumer Services

Description

About the job


About CapillaryCapillary offers an Intelligent Customer Engagement platform to retailers and consumer businesses managing the entire life cycle of customer data from acquisition, analysis, insights, and activations. Over 400 marquee brands across 30+ countries, including global conglomerates like Tata, Shell, VF Brands, Walmart, Al-Futtaim, KFC, Starbucks, Madura Garments, and Landmark Group, trust Capillary to enable easy and seamless consumer experiences. With over 600 million consumers and 50000 stores on the platform, Capillary is Asiaʼs leading SaaS Product Company. Over 500 Capillary associates across 14 global offices are continually innovating to find new ways for brands to make their consumersʼ lives easier and experiences memorable. Capillary is backed by Warburg Pincus, Sequoia Capital, Norwest Venture Partners, Qualcomm Ventures, and American Express Ventures.Capillaryʼs tech stack is always at the forefront of cutting-edge technologies that work at a huge scale.

Job DescriptionOwn the end-to-end success of Capillary's enterprise accounts, beginning with a concentrated onboarding and ramp-up period on ADAC and gradually extending to supporting the broader regional growth agenda as well. Act as the single accountable owner for value realization, stakeholder alignment, and program governance. Drive adoption, measurable business outcomes, and long-term account growth across loyalty, CRM, and engagement use cases. Turn ADAC and other clients into active reference cases, and use these in pro-active external communication to build Capillary’s brand.

  • What you’ll do?1.Strategic Account OwnershipDefine and execute a structured account success plan aligned to each client's business KPIs, beginning with ADAC and extending to further accounts as the portfolio expands
  • Own overall account health, retention, and growth across an assigned book of enterprise accounts


  • 2.Stakeholder ManagementManage senior stakeholders across business/marketing, IT, and procurement
  • Run QBRs, steering committees, and executive reviews with structured, transparent, and proactive communication


  • 3.Value Realisation & GrowthTrack and demonstrate engagement uplift, campaign performance, and revenue impact
  • Translate platform usage into clear business outcomes


  • 4.Change Management and Use Case ExpansionProactively identify risks and misalignment
  • Own escalations with speed, clarity, and control


  • 5.Risk & Escalation ManagementDrive adoption across marketing and business teams, and scale capabilities such as gamification and personalisation
  • Enable transition from go-live to high maturity usage


  • 6.Growth & New Business DevelopmentAs the role expands beyond ADAC, identify and pursue upsell and cross-sell opportunities within existing accounts (new use cases, modules, and markets)
  • Build and manage a broader account portfolio, balancing deep account ownership with new-logo development in the assigned territory
  • Pro-actively communicate externally to communicate our references case studies and thought leadership to help build the Capillary brand
  • Partner with sales and pre-sales to convert reference success (e.g. ADAC) into pipeline for new enterprise accounts
  • Contribute to territory and account planning, including prioritisation of growth accounts and resourcing needs as the portfolio scale


  • What are we looking for?5–10 years in Enterprise SaaS (Customer Success, Consulting, or Program Management)
  • Experience with CRM, Loyalty, or Martech platforms
  • Proven track record managing large, complex enterprise accounts
  • Strong commercial mindset (renewals and expansion ownership)
  • Demonstrated ability to identify and convert growth/upsell opportunities, not just retain and support
  • Fully fluent in English and German
  • Highly structured, detail-oriented, and execution-focused


Responsibilities

About the job


About CapillaryCapillary offers an Intelligent Customer Engagement platform to retailers and consumer businesses managing the entire life cycle of customer data from acquisition, analysis, insights, and activations. Over 400 marquee brands across 30+ countries, including global conglomerates like Tata, Shell, VF Brands, Walmart, Al-Futtaim, KFC, Starbucks, Madura Garments, and Landmark Group, trust Capillary to enable easy and seamless consumer experiences. With over 600 million consumers and 50000 stores on the platform, Capillary is Asiaʼs leading SaaS Product Company. Over 500 Capillary associates across 14 global offices are continually innovating to find new ways for brands to make their consumersʼ lives easier and experiences memorable. Capillary is backed by Warburg Pincus, Sequoia Capital, Norwest Venture Partners, Qualcomm Ventures, and American Express Ventures.Capillaryʼs tech stack is always at the forefront of cutting-edge technologies that work at a huge scale.

Job DescriptionOwn the end-to-end success of Capillary's enterprise accounts, beginning with a concentrated onboarding and ramp-up period on ADAC and gradually extending to supporting the broader regional growth agenda as well. Act as the single accountable owner for value realization, stakeholder alignment, and program governance. Drive adoption, measurable business outcomes, and long-term account growth across loyalty, CRM, and engagement use cases. Turn ADAC and other clients into active reference cases, and use these in pro-active external communication to build Capillary’s brand.

  • What you’ll do?1.Strategic Account OwnershipDefine and execute a structured account success plan aligned to each client's business KPIs, beginning with ADAC and extending to further accounts as the portfolio expands
  • Own overall account health, retention, and growth across an assigned book of enterprise accounts


  • 2.Stakeholder ManagementManage senior stakeholders across business/marketing, IT, and procurement
  • Run QBRs, steering committees, and executive reviews with structured, transparent, and proactive communication


  • 3.Value Realisation & GrowthTrack and demonstrate engagement uplift, campaign performance, and revenue impact
  • Translate platform usage into clear business outcomes


  • 4.Change Management and Use Case ExpansionProactively identify risks and misalignment
  • Own escalations with speed, clarity, and control


  • 5.Risk & Escalation ManagementDrive adoption across marketing and business teams, and scale capabilities such as gamification and personalisation
  • Enable transition from go-live to high maturity usage


  • 6.Growth & New Business DevelopmentAs the role expands beyond ADAC, identify and pursue upsell and cross-sell opportunities within existing accounts (new use cases, modules, and markets)
  • Build and manage a broader account portfolio, balancing deep account ownership with new-logo development in the assigned territory
  • Pro-actively communicate externally to communicate our references case studies and thought leadership to help build the Capillary brand
  • Partner with sales and pre-sales to convert reference success (e.g. ADAC) into pipeline for new enterprise accounts
  • Contribute to territory and account planning, including prioritisation of growth accounts and resourcing needs as the portfolio scale


  • What are we looking for?5–10 years in Enterprise SaaS (Customer Success, Consulting, or Program Management)
  • Experience with CRM, Loyalty, or Martech platforms
  • Proven track record managing large, complex enterprise accounts
  • Strong commercial mindset (renewals and expansion ownership)
  • Demonstrated ability to identify and convert growth/upsell opportunities, not just retain and support
  • Fully fluent in English and German
  • Highly structured, detail-oriented, and execution-focused


Customer Success Manager at Capillary Technologies
Munchi, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Customer Success Executive at Serac Technologies Ltd
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
AI Project Manager at Capillary Technologies
sydney, Queensland, Australia - Full Time
Skills Needed
N/A
Business Analyst at Sloka Technologies LLC
dublin, Dublin County, Ireland - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Head of Engineering (m/w/d) at TripSpark Technologies
Berlin, Bavaria, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 21 year(s)
Senior Electrical Engineer at Saltworks Technologies
Toronto, Ontario, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 17 year(s)
Electrical Project Engineer at Saltworks Technologies
Toronto, Ontario, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Senior Data Scientist at FBGS Technologies GmbH
Berlin, Bavaria, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 8 year(s)
Customer Success Manager at JUNA Technologies GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 19 year(s)
Sales Associate at Impronics Technologies
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Technical Solutions Engineer at Vigil Technologies LLC
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Engineering Team Lead at Encompass Technologies
South Australia, South Australia, Australia - Full Time
Skills Needed
N/A
Data Engineer at PRINCETON IT SERVICES INC
England, Londonderry - Northern Ireland, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Data Engineer at PRINCETON IT SERVICES INC
Bangkok, Bangkok Metropolis, Thailand - Full Time
Skills Needed
N/A
(Senior) Data Engineer at PRINCETON IT SERVICES INC
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Pega Lead System Architect at PRINCETON IT SERVICES INC
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 12 year(s)
Python Backend Engineer at PRINCETON IT SERVICES INC
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Business Development Manager | Medical Technologies at SEEK Ltd
Brisbane, Queensland, Australia - Full Time
Skills Needed
N/A
Business Development Manager | Medical Technologies at Adzuna Australia Pty Ltd.
Brisbane, Queensland, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Manager, Financial Planning & Analysis (FP&A) at Walter Surface Technologies Incorporated
Ontario, Ontario, Canada - Full Time
Skills Needed
N/A
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