ABOUT KNOTCH

We’re a growth-stage technology company with over 12 years of helping brands optimize their content performance and harness AI for marketing success. With a fast-paced, agile, entrepreneurial culture, we move quickly, adapt constantly, and thrive in dynamic environments. Through our Knotch platform, we meet our clients where they are and enable them to prove and improve their content. With our newest innovation, AgentC—a managed AI service for marketers—we’re transforming how marketing teams plan, adapt, and execute across digital channels.
About the position:
As Knotch’s Technical Product Manager, Client Experience, you’ll be the point person for handling product issues, questions, and QA across the company — working directly with clients as well as with our Client Success team. We’re looking for someone who combines technical fluency, strong communication skills, and a service-oriented mindset to help us maintain a high-quality platform experience — both internally and for our clients.
In this role, you’ll act as the first line of product support — triaging issues, validating bugs, engaging with clients and our CS Team to clarify problem details, and ensuring our weekly releases ship with confidence. You’ll work directly with Engineering to reproduce and prioritize bugs, and with Product to help define and QA enhancements— always with the goal of ensuring client needs are met quickly and effectively.
This role is ideal for someone with experience supporting SaaS platforms in a technical capacity — who enjoys client interaction and wants to grow into product management or strengthen their product ops expertise in a fast-paced environment.
You will work closely with our Head of Product, Matt Davis, and collaborate with the broader Product Management Team.

Product Triage & Internal Support:
You are the primary point of contact for inbound product questions, bugs, and investigations. You’ll own triage across the company, helping Client Success troubleshoot issues and ensuring nothing gets dropped.
Bug Reproduction & Prioritization:
Investigate reports, reproduce issues, and write clear tickets. Collaborate with Engineering to ensure problems are prioritized and fixed effectively. In certain scenarios you may be able to fix it yourself!
QA & Release Sign-Off:
Work hand-in-hand with Product leads on end-to-end validation of new features and fixes. Maintain a consistent QA process with Product that ensures stability, quality, and usability.
Client Success Enablement:
Partner with our Client Success team to provide timely, accurate answers to client questions — sometimes delivering those answers yourself in client meetings. Help write documentation and explain product behaviors in both technical and plain language.
Enhancement Grooming:
Track recurring issues and feedback that could lead to product improvements. Collaborate with Product to scope, define, and prioritize enhancements.
At Knotch, we’re looking for someone who takes ownership, thrives in ambiguity, and loves helping others succeed. If you’re equal parts technical troubleshooter, process improver, and quality gatekeeper — we’d love to hear from you.
Our Benefits and Perks:
Salary - The expected salary range for this role is $120,000 - $200,000 CAD depending on experience. US candidates welcome to apply.
Knotch is an equal opportunity employer. We strive to provide equal opportunities in all of our processes, including our hiring and employee experience.mWe pride ourselves on our three values: transparency, relentlessness, and inclusiveness.
We commit to daily work towards leading with empathy, reducing bias through periodic training, and engaging with and uplifting communities of marginalized groups. We condemn all forms of racism and discrimination on the basis of race, religion, ethnicity, nationality, gender identity, sexual orientation, age, marital status, pregnancy or parenthood status, veteran status, disability status or any other identifier. We encourage all employees, clients, investors, candidates, vendors, and friends of Knotch to deliver honest feedback directly or anonymously so that we may always seek to improve as an organization that is dedicated to diversity, equity, inclusion, and belonging