ABOUT US

Al Manar Grand Hotel Apartment is a leading hotel apartment dedicated to providing exceptional guest experiences. We pride ourselves on our outstanding customer service, innovative solutions, and strong team culture. We are seeking a highly organized and experienced Senior Reservation Manager to join our dynamic team.

REQUIREMENTS

• Proven experience as a Senior Reservation Manager, Reservations Supervisor, or similar role in the hospitality or travel industry.
• Proficiency in reservation software systems such as Opera, IDS, or similar platforms.
• Strong leadership and team management skills with the ability to motivate and guide employees.
• Excellent communication, problem-solving, and decision-making abilities.
• Analytical mindset with experience in data analysis and reporting.
• Exceptional customer service skills and a commitment to delivering outstanding guest experiences.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

BENEFITS

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness programs.
• Staff accommodation, laundry, food at hotel.
• Opportunities for career growth and professional development.
• Supportive and collaborative team environment.
  Job Type: Full-time
  Pay: From AED3,000.00 per month

Application Question(s):

• What is your current visa status?
• Are you seeking for job from outside UAE?

Education:

• Bachelor’s (Required)

Experience:

• Reservation Supervisor/Reservation Manager: 5 years (Required)

Language:

• English and Hindi fluently (Required)

• Manage the daily operations of the reservations team, ensuring seamless booking experiences for all guests.
• Develop and implement effective reservation strategies to optimize occupancy and revenue.
• Oversee training, performance, and development of reservation agents to maintain high service standards.
• Monitor reservation trends, analyze data, and prepare regular reports on booking performance.
• Collaborate with sales, marketing, and front office teams to align reservation strategies with company goals.
• Handle escalated customer inquiries and resolve complex booking issues effectively.
• Ensure all reservation processes comply with company policies and industry standards.
• Maintain up-to-date knowledge of the company’s products, services, and promotions.