MUST-HAVE SKILLS & EXPERIENCE

• Strong problem-solving and analytical thinking skills - able to diagnose complex technical issues and communicate them effectively.
• SQL proficiency - experience with joins, large datasets, query optimization, nested queries, and event-based data analysis.
• Independence & Proactivity - capable of driving onboarding, learning quickly, and engaging with stakeholders to push investigations forward.
• Clear and structured communication skills - able to translate technical problems into clear business impacts and vice versa.
• Stakeholder management – experience working in a corporate setting with multiple teams across departments.

NICE-TO-HAVE SKILLS

• Knowledge of REST APIs – experience working with Postman or similar tools.
• Python (Pandas) – for deeper data analysis and automation.
• Microservices and event-driven architecture – understanding how these systems communicate and how to troubleshoot them.
• Partner-facing experience – conducting workshops or training for external business users.

THE ROLE & THE TEAM

Europe may seem like a single market, but it’s actually a mix of diverse local markets, each with its own language, currency, payment methods, and shopping habits. For brands and retailers, expanding across countries means navigating multiple sales channels, logistics providers, and evolving consumer expectations—a complex challenge that requires smart solutions.
That’s where ZEOS, Zalando’s B2B brand, comes in. We simplify e-commerce with an operating system that integrates logistics, smart software, and scalable services, making cross-border selling effortless.
Backed by Zalando’s expertise in fulfilling orders for over 50 million customers, ZEOS is not just bigger, but smarter—optimizing stock, deliveries, and sustainability by reducing unnecessary shipments and packaging.

YOUR ROLE IN MAKING THIS VISION A REALITY

As a Senior Product Operations Manager, you will play a key role in ensuring that our partners receive efficient support, allowing them to focus on growth. You’ll work closely with Product, Engineering, and Operations teams to prevent recurring issues and drive continuous improvement in our solutions.
If you’re passionate about technology, problem-solving, and impact at scale, join us in shaping the future of fulfillment in an increasingly connected world.
You can find out more about our department here.