Job no: 493839
Work type: Permanent - Full Time
Location: Brisbane CBD
Categories: Leadership - Claims and Customer, Claims Management Group - Claims Management

A BIT ABOUT US

The Claims Management team at WorkCover is at the heart of our service delivery, helping injured workers recover and return to work while supporting Queensland businesses. We are passionate about improving outcomes and delivering services that make a real difference.
Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid working model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.

PLEASE NOTE: WORKCOVER DOES NOT ACCEPT UNSOLICITED RESUMES FROM AGENCIES AND WILL NOT BE LIABLE FOR RELATED FEES. ALL RECRUITMENT IS MANAGED INTERNALLY. AGENCIES MUST NOT REPRESENT OR PROMOTE WORKCOVER ROLES WITHOUT PRIOR WRITTEN AUTHORISATION.

Advertised: 31 Jul 2025 (3:30 PM) E. Australia Standard Time
Applications close: 18 Aug 2025 (9:00 AM) E. Australia Standard Time

In this role, you’ll:

• Lead end-to-end delivery of complex claims process and system transformation projects, ensuring milestones, budgets, and quality standards are consistently met or exceeded.
• Identify, prioritise, and resolve critical operational bottlenecks and system limitations, driving measurable improvements in claims cycle times, accuracy, and customer outcomes.
• Develop and enforce robust governance frameworks and controls to manage compliance, operational risk, and data integrity across all claims management activities.
• Drive cross-functional initiatives that integrate claims operations with technology solutions, ensuring scalable, sustainable improvements that align with organisational strategy and regulatory requirements.
• Establish and rigorously track strategic KPIs and performance metrics, translating data insights into actionable strategies that drive continuous operational excellence and transformational outcomes at scale.
• Provide visionary leadership and accountability for a high-performing, cross-functional team, cultivating a culture of innovation, resilience, and results-orientation to consistently deliver on complex transformation and critical business-as-usual objectives