Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description

JOIN A HIGH-PERFORMING TEAM AND MAKE A LASTING IMPACT

Are you a driven and passionate professional looking to make a significant impact on customer experience? We’re seeking a talented Servicenow Customer & Industry Workflows Specialist Solution Consultant to join our dynamic team in Australia.
As a Specialist Solution Consultant, with expertise in the FSI, you’ll play a pivotal role in driving customer success by delivering innovative solutions that address complex business challenges. You’ll work closely with clients to understand their needs, recommend tailored solutions, and ensure their ongoing satisfaction.

WHAT YOU GET TO DO IN THIS ROLE:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for the FSI space.
Solution Consulting: Conduct in-depth discovery workshops with customers in FSI, and recommend the right ServiceNow solutions.
Product Demonstrations: Deliver compelling demonstrations that showcase how ServiceNow’s Customer & Industry Workflows accelerate FSI transformation
Customer Relationships: Build trusted relationships with ANZ FSI to foster long-term collaboration and account growth.
Team Collaboration: Share telco best practices, playbooks, and artefacts with other Solution Consultants to raise overall team capability and deal velocity.
Market Insights: Stay current on trends ( competitive landscape, and ServiceNow differentiation in the vertical)
Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.
7+ years of pre-sales solution consulting experience with a focus on Customer Experience (CX), ideally supporting Tier-1 FSI accounts.
Proven proficiency with the ServiceNow platform, particularly Customer & Industry Workflows, and an understanding of the FSI
Experience working collaboratively with product management, marketing, partners, and professional services.
Excellent communication and presentation skills, comfortable engaging stakeholders from network operations through to C-suite.
Territory management skills, including pipeline building and relationship management across the Australian and New Zealand telco landscape.
Ability to travel as needed across ANZ.
Certification in ServiceNow or relevant technologies will be preferred
FD21
Additional Information