Type de poste:
Permanent
À la recherche d’une carrière épanouissante qui changera réellement votre vie et celle des autres? Vous êtes au bon endroit.
À titre de partenaire national en solutions de santé, nous plaçons les gens au cœur de tout ce que nous faisons – en commençant par notre équipe de plus de 8 000 employés et employées qui mettent à profit leurs expériences personnelles et professionnelles diversifiées dans le cadre de leur travail à Medavie. Par l’entremise de la collaboration et de l’innovation, notre équipe crée des solutions d’assurance, de soins primaires et de services médicaux d’urgence à l’avant-garde de l’industrie qui viennent en aide à des millions de Canadiens et Canadiennes chaque année.
Notre mission est d’améliorer le bien-être de la population canadienne afin que chaque personne puisse profiter pleinement de la vie, et cela se reflète dans notre culture d’entreprise primée. Nous célébrons l’individualité des membres de notre personnel et accordons de la valeur à la diversité de leurs points de vue et de leurs compétences. C’est pourquoi en plus de vous offrir une rémunération concurrentielle et une gamme complète d’avantages sociaux, nous vous donnons accès à des possibilités de croissance professionnelle et personnelle, à des modalités de travail flexibles, à des expériences enrichissantes, ainsi qu’à un leadership bienveillant. À Medavie, chaque personne peut donner le meilleur d’elle-même, se sentir à sa place et atteindre son plein potentiel. Joignez-vous à nous en postulant un poste dès aujourd’hui.
We are looking for a Business Analyst to join our team in Client Solutions! Are you collaborative, self-motivated, adaptable, and innovative? Do you have a passion for working with cutting edge technology and teams of great people? If so, this might be the opportunity for you!
Client Solutions is a part of Medavie Operations. Operations sets up and administers new group and individual insurance policies, handles the analysis and payment of insurance claims, and manages customer service for our clients.
As a Business Analyst, you will work on new and complex projects in collaboration with groups throughout our organization to make the work performed within the above-stated scope of Operations happen more effectively. You will work with business leaders and cross functional groups across the organization to formulate business cases that include solid ROI data for projects focused on improving user experience to drive higher net promoter scores.
As Business Analyst, Key Responsibilities Include:

Collaboration

• Building relationships across the organization to facilitate collaboration and problem solving.
• Working constructively with cross functional teams to understand the needs of the business.
• Being a liaison between operations, finance, sales, marketing, and IT.
• Gathering and providing analysis of data from various functions within operations to support project initiatives.
• Creating business cases to drive implementation of projects to meet business needs with a strong focus on ROI in collaboration with finance.
• Thinking creatively with others to continue our organization’s history as a market leader.

Influencing

• Using business knowledge to steer the implementation of effective processes in operations.
• Promoting a strong focus on creating a positive user experience for clients of Medavie.
• Working with operational teams to streamline and align business processes.

Communication

• Preparing documentation and proposals.
• Presenting to various functions and levels within the organization.
• Creation of training and implementation materials.
• Facilitating and leading workshops to find solutions that drive Medavie operations to be a competitive market leader.
• Demonstrating effective communication skills that can be adapted target different audiences and persuade groups.

Testing

• Coordinating UAT cycles, reviewing and prioritizing assigned defects.
• Creating and executing the completion of test cases for projects, system releases and new initiatives.
• Organizing and assigning testing duties to teams of subject matter experts assigned to assist with testing as needed according to the scope of the cycle.

Organization and Time Management

• Managing deliverables and schedules independently to ensure projects are completed within established timeframes.

Business Analyst Key Qualifications:

• College diploma, bachelor’s degree.
• Minimum 3 years of work experience required.
• Exceptional relationship building and collaboration skills with a proven track record of maintaining positive, professional business relations to achieve recognition, confidence, and respect as a “trusted advisor”.
• Experience in writing business cases and in gathering data to formulate ROIs would be an asset.
• Experience in the insurance industry would be an asset.
• Adaptable, able to handle change and capable of organizing multiple initiative streams in parallel while meeting deadlines.
• Progressive technical knowledge, and an interest in leveraging cutting edge tech like AI, cloud-based systems and SaaS to create efficiencies and solve business problems.
• Previous facilitation experience with small to large groups of professionals is essential.
• Experience with data systems such as Power Automate, Power BI, SQL, Tableau and Alteryx would be an asset.
• Experience with ALM and Jira would be an asset.
• Demonstrated project management skills with respect to managing client expectations, resource coordination and task management with teams of subject matter experts.
• Experience in working in agile project management would be an asset.
• Bilingualism would be an asset.

Please refer the Job description for details