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Jobs Search
Start Date
Immediate
Expiry Date
09 Nov, 25
Salary
80000.0
Posted On
09 Aug, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Sales Strategy, Strategic Initiatives, Customer Retention, Customer Service, Team Leadership, Project Management Skills, Communication Skills
Industry
Financial Services
POSITION SUMMARY
The Director of Member & Guest Services and Facility Rentals is responsible for overseeing the operations and strategic direction of the Member and Guest Services Department, including front desk services, membership sales and retention, facility rentals, and security scheduling. This position provides leadership to ensure the highest standard of customer service, operational efficiency, and revenue generation, while actively supporting the JCC’s digital transformation and organizational growth.
The JCC is embarking on a once-in-a-generation project, building a new JCC to serve the Vancouver Jewish and Greater Community. The Director will play a key role in re imagining policies, procedures, and service delivery to align with the evolving needs of members and guests, supporting the vision of the new JCC. In this context, the Director will also be pivotal in assessing existing member and guest services processes to identify opportunities for improvement, leading change management initiatives to modernize and enhance service delivery, and partnering with senior leadership to ensure alignment with organizational goals and values — all while developing and maintaining the highest level of service to current members and clients throughout construction.
EDUCATION AND EXPERIENCE
SKILLS AND COMPETENCIES
Please refer the Job description for details