Level 2 IT Support Engineer – Managed Services

Tech Barn Managed IT is a locally owned and growing Managed Service Provider based in Shepparton, supporting businesses throughout regional Victoria.

Since ****, we have grown from our telecommunications roots into a full-service technology provider across Managed IT, Microsoft 365, cybersecurity, cloud, networking and business communications.

We're now looking for a Level 2 IT Support Engineerto join our technical team.

This is a great opportunity for someone who enjoys variety, wants more than a traditional service desk role and is looking to continue developing their technical career within a growing MSP.

Join a Growing Regional MSP

Tech Barn Managed IT is a locally owned and growing Managed Service Provider based in Shepparton, supporting businesses throughout regional Victoria.

Since ****, we have grown from our telecommunications roots into a full-service technology provider across Managed IT, Microsoft 365, cybersecurity, cloud, networking and business communications.

We're now looking for a Level 2 IT Support Engineerto join our technical team.

This is a excellent opportunity for someone who enjoys variety, wants more than a traditional service desk role and is looking to continue developing their technical career within a growing MSP.

What You'll Work On

You'll support a broad range of customer environments and technologies, including:

Microsoft 365, Entra ID, Exchange Online, Intune and SharePoint

Microsoft Defender and Huntress cybersecurity solutions

NinjaOne endpoint management, monitoring and patching

Windows ***** and Windows Server

Active Directory, Group Policy, DNS and DHCP

Hyper-V and virtualised environments

UniFi networking, Wi‐Fi, switching and firewalls

Backup and disaster recovery

Microsoft 365 migrations and security uplift projects

New customer onboarding and infrastructure deployments

Yeastar and 3CX cloud phone systems

SIP, VoIP, Yealink handsets and business communications

Microsoft Teams Rooms and meeting room technology

You won't need to know every platform on day one.

We're looking for strong technical fundamentals, troubleshooting ability and someone who wants to keep learning.

About the Role

As a Level 2 Engineer, you'll take ownership of more complex support issues, assist with technical projects and help proactively improve our customers' IT environments.

Your role will include:

Managing and resolving Level 2 support tickets and escalations

Troubleshooting Microsoft 365, endpoint, server and networking issues

Providing remote and onsite customer support

Configuring Microsoft 365, Entra ID, Intune, MFA and Conditional Access

Responding to endpoint and cybersecurity alerts

Assisting with servers, networking, backups and infrastructure

Deploying computers, Microsoft 365 environments and customer solutions

Supporting and deploying Yeastar and 3CX phone systems

Assisting Level 1 technicians with escalations and technical guidance

Identifying recurring issues, security risks and opportunities to improve customer environments

Maintaining clear technical and ticket documentation

This role sits beyond helpdesk support.

We want someone who can investigate problems, take ownership and work towards a complete resolution rather than simply passing issues along.

What We're Looking For

Ideally, you'll have around 3+ years' experience in IT support, managed services or a similar technical environment.

Previous MSP experience will be highly regarded, but we are also open to hearing from strong support technicians who are ready to step into a genuine Level 2 role.

Experience across several of the following would be beneficial:

Microsoft 365 administration

Entra ID / Azure AD

Intune and endpoint management

Windows Server and Active Directory

Networking, VLANs and Wi‐Fi