Role Summary

As a dba resource of his /her team, he /she :

• Takes up technical tasks and support day to day BAU tasks/Incidents/RFC’s.
• Supports his/her team during diagnosis when technical issues rise in his/her scope of expertise.
• Proposes service improvements for all Oracle/EBS services supported throughout the organization.
• Provides technical knowledge, supports services both proactively and reactively to maintain the availability and reliability of database system infrastructure in accordance to the SLA.
• Works in line with policies based on LEAN best practices.
• Actively engages during any high severity issue and drives for issue resolution.
• Reviews technology changes to identify potential risks.
• Supports his/her team during diagnosis when technical issues rise in his/her scope of expertise.
• Is aware of the global IT structure so that he/she anticipates interrelationships within the organization.
• Engages with technical peer, Development team, Service managers, Architect and project teams on technology roadmap and projects.
• Facilitates transformation projects and suggest future directions for new areas of improvement and enhancements.
• Guarantees the production readiness.
• Is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role.
• Actively engages to understand new technologies and technology trends and reviews them with a view to incorporate them into Bank operations.

Key Responsibilities
Technical Expertise

Please refer the Job description for details