Current ENMAX employees are encouraged to apply through their internal Workday access.
Posted: July 10, 2025
Closing Date: July 22, 2025
Position Type: Permanent
Union: Exempt (MP)
ENMAX Values – Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation
The Operations Specialist is responsible for the design, implementation, and operation of ENMAX Energy business systems as they are to be modernized over the next several years. This critical role will serve as a liaison between the business stakeholders (Customer Care, Risk, Commercial Operations & Trading) and IT/IS technical resources. The selected candidate will identify improvement opportunities, document requirements, design and operationalize processes.

Major Responsibilities:

• Analyze complex business problems and provides expertise in identifying, reconciling evaluating and developing solutions that are cost effective, meet user requirements, complement business processes, and consider data quality requirements.
• Align business processes, policies, and operations to implement improvements to positively impact the financial results and customer experience of retail systems.
• Guide internal project teams to implement continuous improvement of process, systems and operations utilizing high quality metrics and analytics.
• Liaise with internal & external stakeholders to provide detailed business requirements for system and infrastructure improvements.
• Liaise with internal stakeholders, such as IT/IS, Customer Care, Risk, Commercial Analytics, ENMAX Energy Corporation (EEC) Finance & Audit operationalize team initiatives.
• Actively participate in cross functional work groups to develop and improve policies, processes, reporting and systems that impact ENMAX Energy business objectives and financial results.
• Explore and identify automation & integration opportunities to optimize processes and improve data quality.
• Utilize relevant performance metrics, financial forecasting, and other data sources to provide recommendations to support ENMAX Energy business decisions.
• Collaborate with stakeholders evaluate, troubleshoot, and enhance existing and new operational solutions.
• Provide day to day oversight for key operational reports and investigate/reconcile discrepancies.
• Complete recurring audit (annual/quarterly) accountabilities within the EEC IS Energy team.

Education Required:

• Undergraduate degree preferably in the fields of IT, Business Analysis or Management Operations. Candidates with significant experience will also be considered.

Qualifications & Experience:

• 5+ years’ experience including business/IS operations or analytics.
• Proven Business Analysis experience.
• Experience with MS Power BI and SQL. Python skills are considered an asset.
• Experience working in the Alberta deregulated electricity and natural gas industry.
• Ability to develop effective test cases, business validation procedures and definitions.
• Experience translating and documenting business requirements into technical requirements (strong written skills).
• Ability to develop technical documentation for sharing among peers and vendors alike.

Competencies:

• Strong customer service mindset with ability to apply sound judgment.
• High level of coordination and collaboration skills to foster relationship building interactions within the organization.
• Strong business and verbal communication skills with the ability to communicate with internal and external stakeholders in an effective and professional manner.
• Ability to thrive in a fast-paced environment and adapt to complex and changing priorities.
• Strong desire to learn and shares knowledge.

Did we mention the ENMAX Advantage?
We offer competitive compensation including a comprehensive flexible benefits program, non-downtown location that includes great building amenities such as free onsite fitness facility with programming geared to employee’s needs, onsite childcare centre (upon availability, offered from our ENMAX Place location 141 – 50 Ave. SE), free parking and much more. If you share our values and would like to make a difference with your career, join the team and see where the ENMAX possibilities can take you.
Location: This role will be part of our hybrid (home and office) workforce with office workspace located at ENMAX Place (141 - 50th Avenue SE, Calgary, AB). You will work from home on Mondays and Fridays and in the office on Tuesdays, Wednesdays, and Thursdays.

Note:

• If we can provide an accommodation or adjustment to make the process more accessible for you, please let us know. ENMAX welcomes all qualified applicants to apply and is committed to a safe and respectful workplace. It is our aim to have a workplace which is inclusive and values safety, diversity, personal integrity, respect for individual differences, and encourages ownership and accountability for our actions.
• Every ENMAX employee is responsible to take reasonable care to protect the health and safety of themselves, of all other workers, and of the public. Each employee must become familiar with safety procedures and rules applicable to their job and are required to follow them while working at ENMAX.
• Must be legal to work in Canada and requires the successful completion of a criminal background check. Two pieces of valid Government issued ID will be required.

In the spirit of reconciliation, we respectfully acknowledge that we live and work on the traditional lands of Indigenous Peoples. ENMAX headquarters is in Calgary, Alberta, the traditional territory of the Blackfoot Confederacy, comprised of the Siksika, Kainai, Piikani, and Amskapi Piikuni Nations; the Tsuut’ina Nation; and the îyârhe Nakoda Nations of Chiniki, Bearspaw, and Goodstoney, and home to the Métis Nation of Alberta, as well as many diverse Indigenous people who have made the city their home. We are committed to strengthening relationships with Indigenous Nations and peoples in all communities where we operate, through respect and collaboration.
Please visit our
careers page
to learn more about other opportunities at ENMAX Corporation.

• Analyze complex business problems and provides expertise in identifying, reconciling evaluating and developing solutions that are cost effective, meet user requirements, complement business processes, and consider data quality requirements.
• Align business processes, policies, and operations to implement improvements to positively impact the financial results and customer experience of retail systems.
• Guide internal project teams to implement continuous improvement of process, systems and operations utilizing high quality metrics and analytics.
• Liaise with internal & external stakeholders to provide detailed business requirements for system and infrastructure improvements.
• Liaise with internal stakeholders, such as IT/IS, Customer Care, Risk, Commercial Analytics, ENMAX Energy Corporation (EEC) Finance & Audit operationalize team initiatives.
• Actively participate in cross functional work groups to develop and improve policies, processes, reporting and systems that impact ENMAX Energy business objectives and financial results.
• Explore and identify automation & integration opportunities to optimize processes and improve data quality.
• Utilize relevant performance metrics, financial forecasting, and other data sources to provide recommendations to support ENMAX Energy business decisions.
• Collaborate with stakeholders evaluate, troubleshoot, and enhance existing and new operational solutions.
• Provide day to day oversight for key operational reports and investigate/reconcile discrepancies.
• Complete recurring audit (annual/quarterly) accountabilities within the EEC IS Energy team