POSITION SUMMARY:

A Manager of Collections & Credit will plan, organize, direct, control and evaluate the activities of Collection and credit department. Oversees credit approval process and the collection of outstanding debts for the company.

POSITION QUALIFICATIONS:

• A minimum of 4 to 7 years of demonstrated work experience in Collections, Risks and Management (Trucking industry a bonus)
• A degree or diploma in Business or Finance/Accounting is required or equivalent combination of experience and education.
• Strong knowledge of Financial Risk Assessment required
• Management or supervisory experience required with a demonstrated ability to lead a team and work towards defined goals
• Excellent interpersonal and organizational skills. Must be able to communicate effectively and work well in a team environment.
• Strong computer skills required
• Ability to establish and maintain effective working relationships with others
• Ability to listen and provide effective and timely feedback
• Ability to work effectively, efficiently and courteously with other staff
• Ability to prioritize and organize work effectively
• Ability to work in a high volume environment and meet deadlines
• Ability to operate a personal computer
• Ability to rapidly learn and perform tasks related to the department or units regulations, policies, rules, functions, procedures, or processes
• Ability to communicate with others and to assimilate and understand information, to make sound decisions in a manner consistent with the essential job functions

• Oversees credit approval process and the collection of outstanding debts. Develop and implement collection strategies to increase effectiveness of the collection process.
• Ensure that credit checks are conducted in compliance with the approved credit policies and procedures and collaborate closely with sales teams to align credit decisions.
• Develop and implement new strategies and reporting methods to further enhance the credit management process. Analyze collection metrics, such as Days Sales Outstanding (DSO),
• Oversee the collections process, ensuring successful achievement of the collection targets and ensure the collection process are conducted in adherence to company policy.
• Conduct regular reviews of the collection, allowance for doubtful accounts and the write-off policy. Manage escalations and resolve high-level disputes. Report any potential customer credit issues to effectively minimize and mitigate risk. Adjustments and Litigation when necessary.
• Establish and sustain relationships with external and internal customers to ensure efficient communication and resolution of collection-related concerns.
• Ensure that tasks and reporting deliverables for month-end, Quarter end and year-end closing are met. Monitor the timely and accurate preparation of AR subledger to general ledger reconciliations, aging analyses, provisions for bad debts, and fluctuation variance analyses for all AR accounts.
• Ensure compliance to internal controls and accounting policies. Collaborate with different Teams on tasks related to receivables. Supervise the fulfillment of audit requirements for external auditors of the company.
• Execute ad hoc duties and other related activities as needed and directed.
• Provides daily supervision and guidance to the accounts receivable staff.
• Manages team performance reviews and mentors team members towards career growth and continuous performance improvement.
• Ensure that team productivity analysis and individual KPI metrics are regularly updated. Provides training as required and conduct performance evaluations.
• Promote process simplification and a continuous improvement mindset among the accounts receivable staff.
• Manage a team of Collectors, develop strategies to minimize bad debt, and handle escalated disputes.
• Receivables customer service