Strategic Technology Alignment

• Cultivate strong relationships with digital solutions, enterprise analytics, and core business unit stakeholders to ensure alignment between technology operations initiatives and evolving capabilities alongside organisational strategic objectives & priorities
• Drive technology research, trend analysis, and competitive benchmarking to inform strategic planning and operational improvements
• Evolve innovative enterprise-wide strategies, vendor partnerships, and governance frameworks to advance our technology operations capabilities and performance
• Lead the evaluation and integration of emerging technologies—including agentic AI, AIOps, and autonomous systems—into operational workflows, ensuring alignment with organizational values, risk frameworks, and strategic goals
• Lead technology demand and financial management processes to prioritise investments, optimize resource allocation, and ensure value delivery
• Oversee scenario modelling and architectural planning to assess future-state technology capabilities and inform decision-making
• Oversee knowledge management practices to ensure confidentiality and compliance practices that support technology operations in line with WoodGreen’s community principles

Service Delivery

• Lead the delivery of resilient and user-centric technology services, ensuring efficient incident resolution, service request fulfillment, and continuous service improvement
• Oversee report monitoring and trend analysis to drive accountability towards performance standards and service level agreements (SLAs)
• Direct technology asset lifecycle management, including procurement, tracking, and optimization of resources
• Manage centralized technology ordering and request fulfillment processes to ensure strong vendor relationships, as well as timely and accurate delivery of standard offerings
• Operate and evolve the technology service desk as a single point of contact for users, ensuring responsive support, effective communication, and issue resolution
• Resolve escalations and lead cross-functional collaboration to ensure seamless service delivery and stakeholder satisfaction

Infrastructure

• Oversee the design, governance, administration, and continuous improvement of secure, scalable, and high-performing infrastructure, including enterprise applications management, network environments, and other systems
• Lead governance processes to ensure alignment between enterprise architecture and strategy
• Guide the development and maintenance of architectural documentation, including current and future state models, infrastructure standards, and operating procedures
• Direct the installation, implementation, administration and optimization of enterprise-wide systems, data repositories, networks, and servers; ensuring services with a high degree of availability, performance, and compliance with architectural standards
• Collaborate with cybersecurity, privacy, and compliance teams to ensure infrastructure meets organizational and regulatory standards for security, reliability, and scalability
• Establish intelligent monitoring operations of infrastructure performance
• Lead business continuity and disaster recovery planning readiness to ensure operational resilience across all business and technology domains for critical services

What You Bring to the Team

• Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, or a related technical field.
• 10+ years of progressive experience in IT operations, with at least 5 years in management or leadership roles.
• Strong understanding of network infrastructure and architecture, with a preference for experience with Cisco networks.
• Designing and managing technology infrastructure, particularly in a cloud or hybrid environment.
• Leading information technology service management functions.
• Strategy design, management, and leadership stakeholder engagement.

What Will Set You Apart

• Experience working in the healthcare, housing, education, childcare, or financial services sectors are assets.
• Experience working in a matrixed reporting structure is an asset.
• Management within the Microsoft technology ecosystem and Azure environments preferred.
• Experience with AI governance, ethical deployment of autonomous systems, and operationalising agentic AI in enterprise environments is a strong asset.
• Demonstrated orientation towards adapting business processes and task workflows with generative AI solutions, including agentic AI, are assets.
• Strong analytical and problem-solving abilities.
• Excellent collaboration, communication, and presentation skills for influence and direction with the ability to translate technical concepts for non-technical audiences.
• Proven record of driving business value through technology.
• Commitment to mentorship and supporting team learning.
• Commitment to our social mission and values.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.
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