POSITION SUMMARY:

The Admission Director assists the Administrator in managing the resident flow, admissions process and marketing program for the facility. Responsibilities include guiding marketing program for healthcare services that assures strong resident, referrer, and payor satisfaction; appropriate market penetration; positive public image; maximization of facility profitability and census goals.

SPECIFIC EDUCATIONAL/ VOCATIONAL REQUIREMENTS:

1 Minimum of three (3) years experience in a healthcare setting.
2 Minimum of two (2) years college education in the field of health care administration, business management, and/or marketing or public relations preferred.
3 Computer literacy.

JOB SKILLS:

1 Highly responsible individual capable of working independently.
2 Strong resident service approach and sales oriented personality.
3 Ability to work proficiently in a fast-paced, healthcare environment and interface with a variety of healthcare professionals.
4 Demonstrate the ability to accurately complete and disseminate admissions paper flow.
5 Empathetic and adept in dealing with a geriatric population and families in crisis.
6 Ability to expedite the assessment and admissions process in an assertive manner consistent with Prospect Heights Care facility’s mission and philosophy.
7 Basic computer skills.
8 Provide annual verification of a negative TB skin test.

RESPONSIBILITIES/ACCOUNTABILITIES:

1 Works with Administrator and back-up team to assess inquiries when necessary and respond to referrers within one hour whenever possible;
2 Meets census goals by working with the facility’s interdisciplinary team and Network entities to coordinate resident flow into and through the nursing facility;
3 Works to ensure immediate response to phone, fax, and walk-in inquiries and referrals;
4 Completes tour, application, and sales process with residents, families and referrers;
5 Ensures proper completion, signing and distribution of paperwork;
6 Meets with family, residents and residents on day of admission and ensures appropriate preparation of room and introduction to nursing staff on unit;
7 Communicates admission criteria to referral sources, residents and families;
8 Ensures comprehensive gathering and documentation of resident data which will enhance appropriate placement within the facility;
9 Maintains thorough knowledge of medical, social and financial information relating to Windsor Gardens Care Center;
10 Conducts follow-up on all inquiries which have not yet been converted to admissions;
11 Works with Administrator and appropriate staff to ensure consistent, effective admissions, discharge and transfer meetings;
12 Maintains statistics indicating resident flow, pending and lost inquiries, denials, hospital discharges and marketing activity; submit to corporate office;
13 Nurtures referral relationships through and aggressive, resident-oriented admissions process;
14 Develops and maintains referral base;
15 Works to initiate, nurture and maintain contacts with physicians, social workers, and discharge planners as valued residents to maximize referrals and facilitate admissions;
16 Stays abreast of services available within the facility and through the community in order to serve as liaison with the facility to hospital discharge planners, utilization review nurses, physicians, and other professionals to assist in efficient use of facility and alternate care setting within the community;
17 Provides information to referral sources of resident’s progress as appropriate;
18 Identify marketing opportunities for referring hospitals and physicians, as it relates to individual facility as well as facility clusters; work with Administrator to follow-up;
19 Assists in the development and implementation of long-range and short-term marketing plans;
20 Coordinates and participates in presentations about the facility or other appropriate healthcare topics to hospitals, physicians, and other potential referral sources;
21 Works with Administrator to ensure resident satisfaction and to assess/respond to resident satisfaction surveys;
22 Concerns his/herself with the safety of all facility residents in order to minimize the potential for fire and accidents. Also, ensures that the facility adheres to the legal, safety, health, fire and sanitation codes by being familiar with his/her role in carrying out the facility’s fire, safety and disaster plans and by being familiar with current MSDS;
23 Ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights;
24 Performs other duties as requested.

PERFORMS RELATED DUTIES:

1 Interacts with residents, families, visitors and employees.
2 Carries out other tasks as requested in situations where hands on intervention/participation may be required