JOB OVERVIEW

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. As a Hotel Receptionist, you will manage front desk operations, assist guests with inquiries, and handle reservations efficiently. Your role is crucial in creating a positive experience for our guests and maintaining the high standards of our hospitality services.

EXPERIENCE

• Previous experience in a hotel or hospitality environment is preferred.
• Strong customer service skills, with the ability to communicate effectively with guests from diverse backgrounds.
• Bilingual or multilingual abilities are highly desirable to enhance guest interactions.
• Familiarity with front desk operations, including reservation systems and phone etiquette.
• Excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
  Join us in providing outstanding guest services as we strive to create memorable experiences for all who stay with us!
  Type d’emploi : Occasionnel
  Rémunération : 26,04$ à 29,00$ par heure
  Lieu du poste : En présentie

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries and provide information about hotel services and local attractions.
• Process reservations and maintain accurate records of guest information.
• Operate phone systems to manage incoming calls and relay messages promptly.
• Assist with billing inquiries and ensure accurate payment processing.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Address any guest complaints or issues with professionalism and urgency.
• Maintain the cleanliness and organization of the front desk area.