Company Description
Located in the heart of Canada’s capital next door to the Parliament Buildings, the landmark Fairmont Château Laurier hotel in Ottawa is looking to fill a role of Houseperson.

WHAT IS IN IT FOR YOU:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Full rate of pay $ 23.21/hour
  Job Description

Reporting to the Housekeeping Leadership Team, responsibilities and essential job functions include but are not limited to the following:

• Offer professional, friendly and engaging service to all guests and responding timely to any special requests
• Provide intuitive service, engaging with external and internal guests and anticipating their needs
• Assist Room Attendants to ensure guest rooms are prepared efficiently
• Respond timely to guests’ special requests for miscellaneous items i.e.: cribs, cots, extra towels, etc.
• Clean all assigned areas including: sanitizing, dusting, pickup and delivery of linen from rooms/carts, vacuuming, spot cleaning carpets, bathroom cleaning, window cleaning, replenish rooms with supplies, maintaining exterior cleanliness, etc.
• Collect dirty linen, garbage and recyclables from Room Attendants’ carts and closets
• Maintain inventory in the Housekeeping closets
• Foster positive cross departmental relationships to create a seamless experience
• Follow detailed housekeeping standards as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Participate in renovation projects as needed
• Report necessary maintenance items
• Other duties as required

Qualifications

• Warm and caring personality; previous housekeeping experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Excellent guest service skills
• Highly responsible and reliable
• Ability to work cohesively as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must have a have a good command of the English language

Additional Information

• Offer professional, friendly and engaging service to all guests and responding timely to any special requests
• Provide intuitive service, engaging with external and internal guests and anticipating their needs
• Assist Room Attendants to ensure guest rooms are prepared efficiently
• Respond timely to guests’ special requests for miscellaneous items i.e.: cribs, cots, extra towels, etc.
• Clean all assigned areas including: sanitizing, dusting, pickup and delivery of linen from rooms/carts, vacuuming, spot cleaning carpets, bathroom cleaning, window cleaning, replenish rooms with supplies, maintaining exterior cleanliness, etc.
• Collect dirty linen, garbage and recyclables from Room Attendants’ carts and closets
• Maintain inventory in the Housekeeping closets
• Foster positive cross departmental relationships to create a seamless experience
• Follow detailed housekeeping standards as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Participate in renovation projects as needed
• Report necessary maintenance items
• Other duties as require