Additional InformationGuest Services
Job Number25127961
Job CategoryRooms & Guest Services Operations
LocationThe Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada, K1N 9H4
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

EDUCATION AND EXPERIENCE

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

MANAGING AND MONITORING ACTIVITIES THAT AFFECT THE GUEST EXPERIENCE

• Understands the brand’s service culture.
• Provides excellent customer service by being readily available/approachable for all guests.
• Strives to continually improve guest and employee satisfaction.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Verifies that all team members meet or exceed all hospitality requirements.

Please refer the Job description for details