MTN House by Basecamp, Canmore
About Basecamp
Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke & Golden in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Basecamp resorts is the recipient Hotelier Magazine’s award for 2023 Regional Company of the year.
MTN House by Basecamp is our latest upscale property with 99 newly renovated hotel rooms, an elevated restaurant with a farm to table ethos, and Canmore’s first Nordic Spa (opening 2025).

Why Work for Us?

• Quarterly gratuity program on top of regular tips!
• Be part of the fastest growing hospitality brand in Canada.
• We have a health benefits plan.
• Family and Friends discount at Basecamp.
• Employee discounted rates at all properties.
• We offer competitive wages based on experience.
• There is room for advancement in our growing company.
• We have a friendly atmosphere.
• We believe in working hard and having fun!

Position Overview
We’re seeking a Restaurant Supervisor who will be responsible for helping lead the Front of House team, demonstrating exceptional passion for cuisine, a solid grounding in wine and cocktails and familiarity with fine dining service standards. You will need to be quick on your feet and have a polite and friendly attitude.
Shifts: Full-time permanent. Days, evenings & weekends.
Wage: $22 per hour plus gratuity
Key Responsibilities

Staff Management

• Provide hands on support in all FOH departments when needed to maintain adequate staffing levels
• Supervise staff to ensure high standards of service
• Ensure all service staff are using appropriate dialogue with guests
• Implementing and monitoring all dress code and uniform policies

Staff Training and Development

• Preparing and hosting motivational daily pre shifts
• Ongoing product knowledge training
• Assist with organizing and implement training for all new FOH staff

Communication and Delegation

• Daily pass-on to ensure communication between all management
• Updating pre shift notes between shift and after
• Collaborating with the culinary team to communicate shortages or 86’d items with the FOH team.
• Coach and communicate with employees in a fair and consistent manner

Guest Relations and Retention

• Communication with all service staff to get to know regulars, their dining habits and preferences
• Ensuring that the hosts and servers are updating OpenTable customer notes daily
• Being aware of guest issues or complaints on the floor and dealing with them according to R&H standards
• Touching every table – ensuring that all servers are providing exceptional service to all guests and that everyone leaves happy regardless of their experience
• Providing “extras” for repeat guests, industry etc. With complimentary desserts, glass of bubbles etc.

Requirements

• Minimum 3 years restaurant serving or waitering experience.
• Valid Pro Serve.
• Experience in a supervisor role an asset.
• Sound knowledge of proper food handling procedures.
• Experience working in a fast-paced environment and as part of a team.
• Attention to cleanliness and safety.
• Patience and customer-oriented approach.
• Excellent people skills with a friendly attitude.
• Responsible and trustworthy.
• Excellent organizational skills.

Basecamp Resorts is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially

Please refer the Job description for details