Company Description
Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!
Job Description
Starting Rate of Pay: $20.22/hr CAD

As a Guest Services Agent with Fairmont Jasper Park Lodge, you have the opportunity to provide a warm and welcoming experience for our Guests. In this role you will support the hotel by:

• Welcome, check-in and check-out guests
• Promptly and pleasantly handle phone calls and guest messages
• Efficiently handle all guest queries and requests
• Assist guests regarding hotel facilities in an informative and helpful way
• Maintain Company issued float and ensure accurate balance postings for each shift
• Ensure that the Front Desk is appropriately supplied and stocked at all times

Qualifications

YOUR SKILLS & QUALIFICATIONS:

• Related work experience in the hospitality/Front office asset
• Customer service experience required
• Previous Property Manager experience asset
• Microsoft applications experience required
• Excellent organizational, written and verbal communication skills
  Additional Information
  Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

• Welcome, check-in and check-out guests
• Promptly and pleasantly handle phone calls and guest messages
• Efficiently handle all guest queries and requests
• Assist guests regarding hotel facilities in an informative and helpful way
• Maintain Company issued float and ensure accurate balance postings for each shift
• Ensure that the Front Desk is appropriately supplied and stocked at all time