A collection of heritage-driven, neighbourhood-centric hotels.
Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences. From the people and places we encounter to the connections we make; we aim to create space for all. We strive to bring the same level of quality, commitment, and dedication we give to our properties to the Archive Team.
Position: Guest Service Agent - Front Desk (Part-Time)
The Role at a Glance: Do you have a passion for creating memorable guest experiences? Join us as a Guest Service Agent at our newest boutique property, The Postmark Hotel, Newmarket! This position plays a key role within our hotels. The Guest Service Agent is responsible for overseeing the front desk operations on a day-to-day basis. Greeting and assisting guests and processing check-in/out transactions. Must be able to work independently and have strong problem resolution skills. This position reports into the Front Desk Manager.

Your Day To Day Duties:

• Welcome and register guests expeditiously provide information to guests as needed.
• Be the face of the hotel on arrival and offer a fond farewell on departure.
• Provide excellent guest services assisting guests with their needs or resolving issues.
• Be knowledgeable in all hotel emergency procedures.
• Comply with all Archive standards, policies and procedures at all times.
• Other tasks and responsibilities as assigned by management.

You have:

• Excellent customer service and computer skills.
• A flexible schedule and must be able to work Saturdays, Sundays and Holidays.
• A detail-oriented nature and are able to work alone.
• 1-2 years of customer service experience.
• Experience with Maestro, ProfitSage, Zingle, and Outlook preferred.

Special Requirements:

• Ability to stand/walk during the entire shift
• Ability to lift up to 25lbs.

Room to Grow: We are expanding to new locations and the right candidate could see opportunities to not only grow within the business, but work in new and exciting places. We have a wide array of roles, and always prefer to recruit from within, putting team members in the best position to advance their careers
What We Offer: A fun and fast-paced environment; casual and flexible work environment. We are committed to delivering exceptional service and making every guest experience a memorable one. Competitive salary, incentive & benefits.
Inclusivity: Our team fosters a culture of inclusion and belonging for both team members and guests. We celebrate diversity, collaboration and uniqueness.

• Welcome and register guests expeditiously provide information to guests as needed.
• Be the face of the hotel on arrival and offer a fond farewell on departure.
• Provide excellent guest services assisting guests with their needs or resolving issues.
• Be knowledgeable in all hotel emergency procedures.
• Comply with all Archive standards, policies and procedures at all times.
• Other tasks and responsibilities as assigned by management