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Hospitality Jobs in Germany

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Junior Sales Manager (m/w/d) at b'mine hotels GmbH
Dusseldorf, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Sales, Communication, Networking, Customer Service, Event Management, Team Collaboration, Proactive Selling, Problem Solving, Creativity, Digital Development, German Language Skills, Hospitality, Presentation Skills, Relationship Building, Goal Orientation, Self Responsibility
Specialization
Candidates should have completed training in hospitality, tourism, or sales, along with initial experience in proactive sales. Strong communication skills and a passion for engaging with people are essential.
Barmitarbeiter (m/w/d) at The Cloud One
Frankfurt, Hesse, Germany - Full Time
Skills Needed
Communication, Customer Service, Teamwork, Flexibility, Creativity, Quality Awareness, Hospitality, Sales
Specialization
We are looking for individuals with a background in hospitality or those interested in a career change. Key qualities include a friendly demeanor, host qualities, and the ability to work well under pressure.
Front Office Agent (m/w/d) at Accor
Cologne, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Hospitality, Communication Skills, Reliability, Discretion, Team Spirit, Service Orientation, German Language, English Language, Computer Skills, Opera Knowledge
Specialization
Candidates should have a completed vocational training in hospitality or be passionate career changers. Strong communication skills, reliability, discretion, and fluency in German and English are essential.
Empfangsmitarbeiter (m/w/d) at The Cloud One
Würzburg, Bavaria, Germany - Full Time
Skills Needed
Guest Service, Check In, Check Out, Reservation Management, Billing, Cash Handling, Administrative Tasks, Team Collaboration, Communication Skills, Service Orientation, Quality Awareness, Multicultural Teamwork, German Language, English Language, Hospitality, Customer Care
Specialization
Candidates should have a background in hospitality or a strong interest in entering the field. Key qualities include a high level of service orientation, communication skills in German and English, and the ability to work collaboratively in a team.
Office Coordinator (m/w/d) at Ruby GmbH
Munich, Bavaria, Germany - Full Time
Skills Needed
Office Management, Hospitality, Multitasking, Organization, Communication, Problem Solving, Customer Service, Event Planning, Digital Archiving, Inventory Management, Team Collaboration, Sustainability, German, English, Ms Office
Specialization
Candidates should have initial experience in hospitality or office management and possess strong organizational and communication skills. Fluency in German and English, along with proficiency in MS Office, is required.
Empfangsmitarbeiter (m/w/d) at The Cloud One
Cologne, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Guest Service, Check In, Check Out, Reservation Management, Billing, Administrative Tasks, Team Collaboration, Communication, Service Orientation, Quality Awareness, Multicultural Teamwork, Problem Solving, German Language, English Language, Hospitality, Customer Care
Specialization
Candidates should have a background in hospitality or a strong interest in entering the field. Key qualities include a high level of service orientation, communication skills in German and English, and the ability to work collaboratively in a team.
Empfangsmitarbeiter (m/w/d) at The Cloud One
Berlin, , Germany - Full Time
Skills Needed
Guest Service, Check In, Check Out, Reservation Management, Billing, Administrative Tasks, Team Collaboration, Communication, Service Orientation, Quality Awareness, Multicultural Teamwork, Problem Solving, German Language, English Language, Hospitality, Customer Care
Specialization
Candidates should have a background in hospitality or a strong interest in entering the field. Key attributes include a high level of service orientation, communication skills in German and English, and the ability to work collaboratively in a team.
Empfangsmitarbeiter (m/w/d) at The Cloud One
Berlin, , Germany - Full Time
Skills Needed
Guest Service, Check In, Check Out, Reservation Management, Billing, Cash Management, Administrative Tasks, Team Collaboration, Communication, Quality Awareness, Service Orientation, Multicultural Teamwork, German Language, English Language, Hospitality, Customer Care
Specialization
Candidates should have a background in hospitality or a strong interest in entering the field. Key qualities include a high level of service orientation, communication skills in German and English, and the ability to work collaboratively in a team.
Barista (m/w/d) at DO & CO AG
München, Brandenburg, Germany - Full Time
Skills Needed
Coffee Preparation, Sales, Customer Service, Organization, Attention To Detail, Teamwork, Communication, Hospitality, Cash Handling, Food Safety, Inventory Management, Time Management, Problem Solving, Creativity, Networking, Multitasking
Specialization
Candidates should have a completed vocational training in hospitality or gastronomy, or be motivated career changers with some experience in gastronomy. Previous experience as a barista or in service roles is preferred.
Empfangsmitarbeiter*in – Novotel Hamburg Central Station at Accor
Hamburg, , Germany - Full Time
Skills Needed
Customer Service, Communication Skills, Negotiation Skills, Teamwork, Hospitality, Problem Solving, Attention To Detail, Multilingualism
Specialization
A completed training in hospitality or a career change is possible. You should have initial experience in a similar position and good communication skills in German and English.
Empfangsmitarbeiter (m/w/d) at The Cloud One
Munich, Bavaria, Germany - Full Time
Skills Needed
Guest Service, Check In, Check Out, Reservation Management, Billing, Administrative Tasks, Team Collaboration, Communication, Service Orientation, Quality Awareness, Multicultural Teamwork, Problem Solving, German Language, English Language, Hospitality, Customer Care
Specialization
Candidates should have a background in hospitality or a strong interest in entering the field. Key qualities include service orientation, communication skills in German and English, and the ability to work collaboratively in a team.
Empfangsmitarbeiter (m/w/d) at The Cloud One
Berlin, Berlin, Germany - Full Time
Skills Needed
Guest Service, Check In, Check Out, Reservation Management, Billing, Cash Handling, Administrative Tasks, Team Collaboration, Communication, Service Orientation, Quality Awareness, Multicultural Teamwork, German, English, Hospitality, Customer Care
Specialization
Candidates should have a background in hospitality or a strong interest in entering the field. Key qualities include service orientation, communication skills in German and English, and the ability to work collaboratively in a team.
Front Office Agent (m/f/d) at Accor
Hamburg, , Germany - Full Time
Skills Needed
Guest Communication, Hospitality, Report Creation, Team Collaboration, Customer Service
Specialization
An apprenticeship in the hotel industry is beneficial, along with some experience at the reception. Strong communication skills and the ability to inspire guests and colleagues are essential.
Account Executive, Hotels at OpenTable
, , Germany - Full Time
Skills Needed
B2b Sales, Hospitality, Technology Solutions, Communication, Data Analysis, Salesforce Crm, Relationship Building, Strategic Planning, Consultative Selling, Stakeholder Engagement, Industry Trends, Revenue Maximization, Problem Solving, Self Motivation, Organizational Skills, German Language, English Language
Specialization
Candidates should have 5+ years of proven B2B sales experience, ideally within hospitality or technology, and experience selling into the hotel segment. Strong communication skills and the ability to adapt sales approaches to diverse stakeholder needs are essential.
Experience Required
Minimum 5 year(s)
Servicemitarbeiter Emirates Lounge (m/w/d) Flughafen Düsseldorf at DO & CO AG
Düsseldorf, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Customer Service, Team Spirit, Reliability, Flexibility, German Language, English Language, Hospitality, Food Preparation, Hygiene Standards
Specialization
Experience in the gastronomy sector is advantageous, preferably as a service staff or waiter. A polished, confident, and service-oriented demeanor is essential, along with good German and English language skills.
Servicekraft Emirates Lounge (m/w/d) Flughafen Düsseldorf at DO & CO AG
Düsseldorf, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Customer Service, Teamwork, Reliability, Flexibility, German Language, English Language, Hospitality, Food Preparation, Hygiene Standards
Specialization
Experience in the gastronomy sector is advantageous, preferably as a service staff or waiter. A polished, service-oriented demeanor and good communication skills in German and English are essential.
Empfangsmitarbeiter (m/w/d) für Front Office und Bar at The Cloud One
Wiesbaden, Hesse, Germany - Full Time
Skills Needed
Guest Service, Communication, Teamwork, Quality Awareness, Service Orientation, Bar Management, Administrative Tasks, Reservation Management, Cash Handling, Multicultural Collaboration, Problem Solving, Customer Care, Hospitality, Organizational Skills, English Proficiency, German Proficiency
Specialization
We are looking for individuals with a passion for hospitality, whether experienced or new to the field. Ideal candidates should have a background in hotel management or a strong interest in entering the industry.
Host/Hostess (m/f/d) at Courtyard by Marriott Somerset KY
Munich, Bavaria, Germany - Full Time
Skills Needed
Communication, Customer Service, Teamwork, Fluency In German, Fluency In English, Hospitality, Reservation Management, Problem Solving, Attention To Detail, Initiative, Service Orientation
Specialization
We are looking for a communication talent with a charming manner who speaks German and English fluently. A team player with a drive for self-initiative and enthusiasm for outstanding service is essential.
Front Office Agent (m/w/d) at Accor
Hamburg, , Germany - Full Time
Skills Needed
Guest Communication, Hospitality, Reception Skills, Statistical Reporting, Team Collaboration, Insider Knowledge
Specialization
A background in hospitality is advantageous, and prior experience in reception is preferred. Strong communication skills and the ability to engage both guests and colleagues are essential.
Reception Team Member (m/w/d) at Staycity Ltd
Leipzig, Saxony, Germany - Full Time
Skills Needed
Guest Interaction, Hospitality, Front Office Management, Communication Skills, Team Spirit, Reliability, Flexibility, Problem Solving, Customer Service, Edv Systems, Opera Cloud, German Language, English Language, Professional Appearance, Motivation, Responsibility
Specialization
The ideal candidate should have a completed training in hotel or restaurant management and ideally some experience at the front office. Strong communication skills in German and English, along with a polished appearance and a passion for guest service, are essential.
Junior Sales Manager (m/w/d) at b'mine hotels GmbH
Dusseldorf, North Rhine-Westphalia, Germany -
Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Sales, Communication, Networking, Customer Service, Event Management, Team Collaboration, Proactive Selling, Problem Solving, Creativity, Digital Development, German Language Skills, Hospitality, Presentation Skills, Relationship Building, Goal Orientation, Self-Responsibility

Industry

Hospitality

Description
Werde Teil unseres Teams! Wir suchen DICH! als Junior Sales Manager (m/w/d) für unser b'mine hotel Düsseldorf Du bist begeisterungsfähig, kommunikativ und hast Leidenschaft für die Hotellerie? Dann bist du bei uns genau richtig! Starte deine Karriere bei uns im Sales und gestalte unvergessliche Gästeerlebnisse mit! Es erwarten Dich spannende und abwechslungsreiche Aufgaben. Dein Arbeitsumfeld befindet sich in einem designorientierten Hotel mit einzigartigen CarLofts. Das gesamte Team ist motiviert und ambitioniert und begeistert durch einen starken Zusammenhalt. Durch kurze Entscheidungswege aufgrund flacher Hierarchien hast Du die Chance, aktiv an der Gestaltung unseres Hauses mitzuwirken. Wir brauchen Deine Unterstützung bei... Mitverantwortung, das b'mine Düsseldorf zu einem - place to b' - zu entwickeln Auf- und Ausbau (proaktive Akquise) eines lokalen Netzwerks in Düsseldorf und Umgebung Nachfragegenerierung in den Bereichen Gruppen & Events, Meetings und Geschäftsreisen Betreuung von definierten Segmenten, Industrien und Kunden Professionelle Präsentation unseres Hotels durch aktiven, persönlichen Gäste- und Kundenkontakt Durchführung von kundenbindenden Maßnahmen und Events in unserem Hotel in Zusammenarbeit mit unserem Chief Sales Officer Vertretung der Hotelgesellschaft und der Hotelmarke auf Messen, Roadshows, Konferenzen und Foren Enge Zusammenarbeit mit den Abteilungen Meeting & Events sowie Revenue und Reservierung Unterstützung bei der Erreichung der gesetzten Ziele und Budgets Und hier ein kleiner Auszug Deiner Talente... Abgeschlossene Ausbildung im Hotel-, Tourismus- oder Vertriebsbereich oder vergleichbare Qualifikation Erste Erfahrungen in gleicher oder ähnlicher Position im proaktiven Verkauf Kreative, offene und lösungsorientierte Arbeitsweise mit einem hohen Maß an Eigenverantwortlichkeit Mitreißende und ausgeprägte Kommunikations- und Ausdrucksfähigkeit auf Augenhöhe Spaß auf Menschen zuzugehen und sie für die b'mine hotels zu begeistern Interesse an der digitalen Entwicklung und deren Möglichkeiten in der Hotellerie und/oder Gastronomie Gute Deutschkenntnisse in Wort und Schrift (mindestens B2/C1) Unser Angebot an Dich... Ein attraktives Vergütungspaket inklusive zahlreicher Zusatzleistungen unbefristeter Arbeitsvertrag Urlaubstage - tariflich geregelt Urlaubs- und Weihnachtsgeld - tariflich geregelt Übernahme der Kosten für das ÖPNV Ticket bis max. 58,00EUR monatlicher Sachbezug im Wert von 20€ pro Monat in Form von Einkaufsgutscheinen deiner Wahl bKV (betriebliches Gesundheitsbudget in Höhe von sechshundert EUR & bis zu 70% Erstattung für Zahnersatz) - ab dem siebten Monat Induction Day für jeden neuen Mitarbeiter inkl. individuellem Einarbeitungsplan Regelmäßige Weiterbildungsangebote zur fachlichen und persönlichen Entwicklung durch unsere eigene b'mine Academy - u.a. Führungskräftetraining, Kommunikationstraining, Fremdsprachenkurse Mitarbeiter-Benefits durch unsere Kooperationspartner wie Ticketsprinter & benefits.me kostenfreie Mitarbeiterverpflegung vergünstigte Mitarbeiterraten & Rabatte in allen b'mine hotels, WorldHotels und den BWH Hotels - auch für Deine Familie & Freunde minutengenaue Arbeitszeiterfassung & Überstundenausgleich Probeübernachtung in der Einarbeitungsphase regelmäßige Mitarbeiterevents Bonuszahlung für erfolgreiche Mitarbeiterempfehlung Haben wir Dir ein Lächeln ins Gesicht gezaubert? Dann freuen wir uns auf Deine Bewerbung! #gernperdu Wachse mit uns und nutze die großartige Chance, Teil unseres Teams zu sein! the place to b' an dem flache Hierarchien herrschen the place to b' der für ein tolerantes & aufrichtiges Miteinander steht the place to b' an dem die Persönlichkeit zählt
Responsibilities
The Junior Sales Manager will be responsible for developing a local network and generating demand in areas such as groups, events, meetings, and business travel. The role involves professional presentation of the hotel and collaboration with various departments to achieve set goals and budgets.
Junior Sales Manager (m/w/d) at b'mine hotels GmbH
Dusseldorf, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Sales, Communication, Networking, Customer Service, Event Management, Team Collaboration, Proactive Selling, Problem Solving, Creativity, Digital Development, German Language Skills, Hospitality, Presentation Skills, Relationship Building, Goal Orientation, Self Responsibility
Specialization
Candidates should have completed training in hospitality, tourism, or sales, along with initial experience in proactive sales. Strong communication skills and a passion for engaging with people are essential.
Barmitarbeiter (m/w/d) at The Cloud One
Frankfurt, Hesse, Germany - Full Time
Skills Needed
Communication, Customer Service, Teamwork, Flexibility, Creativity, Quality Awareness, Hospitality, Sales
Specialization
We are looking for individuals with a background in hospitality or those interested in a career change. Key qualities include a friendly demeanor, host qualities, and the ability to work well under pressure.
Front Office Agent (m/w/d) at Accor
Cologne, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Hospitality, Communication Skills, Reliability, Discretion, Team Spirit, Service Orientation, German Language, English Language, Computer Skills, Opera Knowledge
Specialization
Candidates should have a completed vocational training in hospitality or be passionate career changers. Strong communication skills, reliability, discretion, and fluency in German and English are essential.
Empfangsmitarbeiter (m/w/d) at The Cloud One
Würzburg, Bavaria, Germany - Full Time
Skills Needed
Guest Service, Check In, Check Out, Reservation Management, Billing, Cash Handling, Administrative Tasks, Team Collaboration, Communication Skills, Service Orientation, Quality Awareness, Multicultural Teamwork, German Language, English Language, Hospitality, Customer Care
Specialization
Candidates should have a background in hospitality or a strong interest in entering the field. Key qualities include a high level of service orientation, communication skills in German and English, and the ability to work collaboratively in a team.
Office Coordinator (m/w/d) at Ruby GmbH
Munich, Bavaria, Germany - Full Time
Skills Needed
Office Management, Hospitality, Multitasking, Organization, Communication, Problem Solving, Customer Service, Event Planning, Digital Archiving, Inventory Management, Team Collaboration, Sustainability, German, English, Ms Office
Specialization
Candidates should have initial experience in hospitality or office management and possess strong organizational and communication skills. Fluency in German and English, along with proficiency in MS Office, is required.
Empfangsmitarbeiter (m/w/d) at The Cloud One
Cologne, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Guest Service, Check In, Check Out, Reservation Management, Billing, Administrative Tasks, Team Collaboration, Communication, Service Orientation, Quality Awareness, Multicultural Teamwork, Problem Solving, German Language, English Language, Hospitality, Customer Care
Specialization
Candidates should have a background in hospitality or a strong interest in entering the field. Key qualities include a high level of service orientation, communication skills in German and English, and the ability to work collaboratively in a team.
Empfangsmitarbeiter (m/w/d) at The Cloud One
Berlin, , Germany - Full Time
Skills Needed
Guest Service, Check In, Check Out, Reservation Management, Billing, Administrative Tasks, Team Collaboration, Communication, Service Orientation, Quality Awareness, Multicultural Teamwork, Problem Solving, German Language, English Language, Hospitality, Customer Care
Specialization
Candidates should have a background in hospitality or a strong interest in entering the field. Key attributes include a high level of service orientation, communication skills in German and English, and the ability to work collaboratively in a team.
Empfangsmitarbeiter (m/w/d) at The Cloud One
Berlin, , Germany - Full Time
Skills Needed
Guest Service, Check In, Check Out, Reservation Management, Billing, Cash Management, Administrative Tasks, Team Collaboration, Communication, Quality Awareness, Service Orientation, Multicultural Teamwork, German Language, English Language, Hospitality, Customer Care
Specialization
Candidates should have a background in hospitality or a strong interest in entering the field. Key qualities include a high level of service orientation, communication skills in German and English, and the ability to work collaboratively in a team.
Barista (m/w/d) at DO & CO AG
München, Brandenburg, Germany - Full Time
Skills Needed
Coffee Preparation, Sales, Customer Service, Organization, Attention To Detail, Teamwork, Communication, Hospitality, Cash Handling, Food Safety, Inventory Management, Time Management, Problem Solving, Creativity, Networking, Multitasking
Specialization
Candidates should have a completed vocational training in hospitality or gastronomy, or be motivated career changers with some experience in gastronomy. Previous experience as a barista or in service roles is preferred.
Empfangsmitarbeiter*in – Novotel Hamburg Central Station at Accor
Hamburg, , Germany - Full Time
Skills Needed
Customer Service, Communication Skills, Negotiation Skills, Teamwork, Hospitality, Problem Solving, Attention To Detail, Multilingualism
Specialization
A completed training in hospitality or a career change is possible. You should have initial experience in a similar position and good communication skills in German and English.
Empfangsmitarbeiter (m/w/d) at The Cloud One
Munich, Bavaria, Germany - Full Time
Skills Needed
Guest Service, Check In, Check Out, Reservation Management, Billing, Administrative Tasks, Team Collaboration, Communication, Service Orientation, Quality Awareness, Multicultural Teamwork, Problem Solving, German Language, English Language, Hospitality, Customer Care
Specialization
Candidates should have a background in hospitality or a strong interest in entering the field. Key qualities include service orientation, communication skills in German and English, and the ability to work collaboratively in a team.
Empfangsmitarbeiter (m/w/d) at The Cloud One
Berlin, Berlin, Germany - Full Time
Skills Needed
Guest Service, Check In, Check Out, Reservation Management, Billing, Cash Handling, Administrative Tasks, Team Collaboration, Communication, Service Orientation, Quality Awareness, Multicultural Teamwork, German, English, Hospitality, Customer Care
Specialization
Candidates should have a background in hospitality or a strong interest in entering the field. Key qualities include service orientation, communication skills in German and English, and the ability to work collaboratively in a team.
Front Office Agent (m/f/d) at Accor
Hamburg, , Germany - Full Time
Skills Needed
Guest Communication, Hospitality, Report Creation, Team Collaboration, Customer Service
Specialization
An apprenticeship in the hotel industry is beneficial, along with some experience at the reception. Strong communication skills and the ability to inspire guests and colleagues are essential.
Account Executive, Hotels at OpenTable
, , Germany - Full Time
Skills Needed
B2b Sales, Hospitality, Technology Solutions, Communication, Data Analysis, Salesforce Crm, Relationship Building, Strategic Planning, Consultative Selling, Stakeholder Engagement, Industry Trends, Revenue Maximization, Problem Solving, Self Motivation, Organizational Skills, German Language, English Language
Specialization
Candidates should have 5+ years of proven B2B sales experience, ideally within hospitality or technology, and experience selling into the hotel segment. Strong communication skills and the ability to adapt sales approaches to diverse stakeholder needs are essential.
Experience Required
Minimum 5 year(s)
Servicemitarbeiter Emirates Lounge (m/w/d) Flughafen Düsseldorf at DO & CO AG
Düsseldorf, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Customer Service, Team Spirit, Reliability, Flexibility, German Language, English Language, Hospitality, Food Preparation, Hygiene Standards
Specialization
Experience in the gastronomy sector is advantageous, preferably as a service staff or waiter. A polished, confident, and service-oriented demeanor is essential, along with good German and English language skills.
Servicekraft Emirates Lounge (m/w/d) Flughafen Düsseldorf at DO & CO AG
Düsseldorf, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Customer Service, Teamwork, Reliability, Flexibility, German Language, English Language, Hospitality, Food Preparation, Hygiene Standards
Specialization
Experience in the gastronomy sector is advantageous, preferably as a service staff or waiter. A polished, service-oriented demeanor and good communication skills in German and English are essential.
Empfangsmitarbeiter (m/w/d) für Front Office und Bar at The Cloud One
Wiesbaden, Hesse, Germany - Full Time
Skills Needed
Guest Service, Communication, Teamwork, Quality Awareness, Service Orientation, Bar Management, Administrative Tasks, Reservation Management, Cash Handling, Multicultural Collaboration, Problem Solving, Customer Care, Hospitality, Organizational Skills, English Proficiency, German Proficiency
Specialization
We are looking for individuals with a passion for hospitality, whether experienced or new to the field. Ideal candidates should have a background in hotel management or a strong interest in entering the industry.
Host/Hostess (m/f/d) at Courtyard by Marriott Somerset KY
Munich, Bavaria, Germany - Full Time
Skills Needed
Communication, Customer Service, Teamwork, Fluency In German, Fluency In English, Hospitality, Reservation Management, Problem Solving, Attention To Detail, Initiative, Service Orientation
Specialization
We are looking for a communication talent with a charming manner who speaks German and English fluently. A team player with a drive for self-initiative and enthusiasm for outstanding service is essential.
Front Office Agent (m/w/d) at Accor
Hamburg, , Germany - Full Time
Skills Needed
Guest Communication, Hospitality, Reception Skills, Statistical Reporting, Team Collaboration, Insider Knowledge
Specialization
A background in hospitality is advantageous, and prior experience in reception is preferred. Strong communication skills and the ability to engage both guests and colleagues are essential.
Reception Team Member (m/w/d) at Staycity Ltd
Leipzig, Saxony, Germany - Full Time
Skills Needed
Guest Interaction, Hospitality, Front Office Management, Communication Skills, Team Spirit, Reliability, Flexibility, Problem Solving, Customer Service, Edv Systems, Opera Cloud, German Language, English Language, Professional Appearance, Motivation, Responsibility
Specialization
The ideal candidate should have a completed training in hotel or restaurant management and ideally some experience at the front office. Strong communication skills in German and English, along with a polished appearance and a passion for guest service, are essential.