YOUR OPPORTUNITY:

The Triage and Float Clinician is responsible for assessing and prioritizing patient needs within the primary care centralized hub(s). This role ensures timely access to appropriate care by evaluating symptoms and functioning, assessing social determinants of health, determining urgency, and directing patients to the most suitable healthcare services. The clinician will collaborate closely with primary care providers, interdisciplinary healthcare providers and community resources to ensure seamless patient care.

Roles and Responsibilities:

• Patient Assessment & Triage: Conduct brief initial patient assessments via phone, virtual consultations, or in-person to determine the level of urgency and appropriate care pathway.
• Clinical Decision-Making: Utilize clinical judgment and evidence-based guidelines to triage patients to primary care providers, secondary care, tertiary care, community services, emergency services, interdisciplinary team-based care services or other specialized care and programs.
• Care Coordination: Work closely with HFHT physicians, NPs, PAs, nurses, mental health counselors, social workers, registered dietitians, pharmacists, physiotherapists and psychiatrists while also coordinating with our community and health care partners to facilitate timely referrals and follow-up care.
• Brief Intervention and Case Management: Provide brief, solution-focused interventions and carry a small patient caseload as patients are connected to the appropriate resources.
• Crisis Intervention: Identify and manage urgent cases, providing de-escalation support and appropriate crisis referrals.
• Patient Education: Provide patients and families with guidance on symptom management, self-care strategies, and when to seek further medical attention.
• Documentation & Compliance: Maintain accurate and timely documentation in electronic medical records (EMRs), adhering to regulatory and organizational standards.
• Quality Improvement: Participate in ongoing training, case reviews, track and manage data and process improvement initiatives to enhance triage efficiency and patient care outcomes.
• Float: May be required to carry a small patient case load or back-up mental health coverage if capacity allows.

*The above responsibilities are not to be considered all-inclusive.

SUMMARY:

Classification: Union (CUPE)
Primary Location: Hamilton
Multi-site: Yes
Schedule: Monday-Friday
Employee Class: Full-time (1.0 FTE)
Date Available: ASAP
Salary: $76,372.44/yr.

• Patient Assessment & Triage: Conduct brief initial patient assessments via phone, virtual consultations, or in-person to determine the level of urgency and appropriate care pathway.
• Clinical Decision-Making: Utilize clinical judgment and evidence-based guidelines to triage patients to primary care providers, secondary care, tertiary care, community services, emergency services, interdisciplinary team-based care services or other specialized care and programs.
• Care Coordination: Work closely with HFHT physicians, NPs, PAs, nurses, mental health counselors, social workers, registered dietitians, pharmacists, physiotherapists and psychiatrists while also coordinating with our community and health care partners to facilitate timely referrals and follow-up care.
• Brief Intervention and Case Management: Provide brief, solution-focused interventions and carry a small patient caseload as patients are connected to the appropriate resources.
• Crisis Intervention: Identify and manage urgent cases, providing de-escalation support and appropriate crisis referrals.
• Patient Education: Provide patients and families with guidance on symptom management, self-care strategies, and when to seek further medical attention.
• Documentation & Compliance: Maintain accurate and timely documentation in electronic medical records (EMRs), adhering to regulatory and organizational standards.
• Quality Improvement: Participate in ongoing training, case reviews, track and manage data and process improvement initiatives to enhance triage efficiency and patient care outcomes.
• Float: May be required to carry a small patient case load or back-up mental health coverage if capacity allows