The New Patient Access Coordinator is responsible for creating a welcoming experience for new patients and ensuring a smooth onboarding process. This role involves patient communication, scheduling, administrative support, and coordination with other departments to facilitate high-quality care.

QUALIFICATIONS:

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• High school diploma or equivalent required;

• associate or bachelor’s degree in healthcare administration or related field preferred
• Previous experience in a healthcare or customer service setting strongly preferred
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficient in Microsoft Office Suite and comfortable using electronic medical records (EMR) systems
• Friendly, professional demeanor with a patient-first attitude
• Ability to work independently and collaboratively with clinical and administrative teams
• Bilingual skills a plus

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• Contact new patients to welcome them and explain what to expect at their first visit.

• Assist patients with completing required forms and answer general questions.
• Schedule, confirm, cancel, and reschedule appointments as needed.
• Review patient records to ensure all required documentation is complete before the first visit.
• Greet patients upon arrival and provide them with an orientation to the clinic.
• Explain clinic procedures, follow-up scheduling, and available services.
• Help patients access services such as physical therapy, chiropractic care, or behavioral health.
• Coordinate patient access to medical records, prescriptions, and external providers.
• Answer incoming phone calls and direct them to the appropriate departments.
• Enter and update patient information in the system accurately.
• Monitor emails, voicemails, and appointment requests across various platforms.
• Assist with internal communications and department tasks as assigned.
• Maintain patient confidentiality and deliver high-quality customer service.
• Serve as a main point of contact for new patient questions and follow-ups.
• Assist with other duties and tasks as needed per business needs