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Customer Support (m/w/d) – Heilmittelsoftware / Healthcare SaaS at DMRZ
Dusseldorf, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Customer Support, Technical Troubleshooting, Ticket System Documentation, Communication Skills, Service Orientation, Problem Solving, German Language Proficiency, Healthcare Software Knowledge, Billing Software Knowledge
Specialization
Requires professional experience in telephone customer support, ideally within an IT or software environment, and a degree or vocational training in a technical or commercial field. Proficiency in German and knowledge of the German healthcare system, specifically in physiotherapy or speech therapy, is a significant advantage.
Experience Required
Minimum 2 year(s)
Consultant Family Medicine (UK CCT) - Private Healthcare Sector at SearchPlus HR
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Primary Healthcare, Disease Prevention, Early Diagnosis, Chronic Condition Management, Patient Centered Care, Evidence Based Medicine, Holistic Care, Multidisciplinary Collaboration
Specialization
Requires an MBBS degree, UK CCT in Family Medicine, and MRCGP (UK) certification. Candidates must be eligible for a DHA, DOH, or MOHAP license and possess valid BLS certification.
Experience Required
Minimum 2 year(s)
Patient Relationship Executive (Healthcare / Medical Services) at Indeed
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 15 year(s)
Program Manager - Digital Transformation - Healthcare - Wiesbaden at W Talent
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 15 year(s)
Consultant Internal Medicine -Reputed Private Healthcare Group at SearchPlus HR
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Internal Medicine, Clinical Decision Making, Patient Safety, Acute Care, Chronic Disease Management, Diagnostic Interpretation, Multidisciplinary Collaboration, Electronic Medical Records, Clinical Audits, Patient Education, Mentoring, Critical Care
Specialization
Candidates must be doctors currently based in the USA or Europe looking to relocate to the UAE. The role requires expertise in specialist consultation across outpatient, inpatient, and emergency settings.
Experience Required
Minimum 10 year(s)
Account & Relationship Management Executive - Healthcare Sector at Wolters Kluwer
Brisbane, Queensland, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Customer Care Supervisor at Magna Housing Ltd
London, Londonderry - Northern Ireland, United Kingdom - Full Time
Skills Needed
N/A
Patient Care Coordinator at Upstream Rehabilitation
Melbourne, Louisiana, Australia - Full Time
Skills Needed
N/A
Patient Care Coordinator at Important Group
Melbourne, Louisiana, Australia - Full Time
Skills Needed
N/A
Patient Care Coordinator at Upstream Rehabilitation
Melbourne, Louisiana, Australia - Full Time
Skills Needed
N/A
Patient Care Coordinator at Sharp & Carter
Berlin, Bavaria, Germany - Full Time
Skills Needed
N/A
community Care Assistant at Indeed UK
London, Leicestershire - England, United Kingdom - Full Time
Skills Needed
N/A
Patient Care Coordinator at Snore MD
Berlin, Bavaria, Germany - Full Time
Skills Needed
N/A
Recruiter, Early Careers at United Talent Agency
Los Angeles, California, United States - Full Time
Skills Needed
Full Cycle Recruitment, Talent Sourcing, University Recruiting, Applicant Tracking Systems, Project Management, Stakeholder Collaboration, Data Analysis, Relationship Building, Communication, Writing, Problem Solving, Organization
Specialization
Requires 4+ years of recruitment experience, preferably in university recruiting, and proficiency with ATS and MS Office. A bachelor's degree or equivalent experience is strongly preferred along with strong analytical and communication skills.
Experience Required
Minimum 2 year(s)
Specialist Critical Care at Astra ProMed
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Part Time Caregiver (PM) at Silverado
Costa Mesa, California, United States - Full Time
Skills Needed
Compassionate Care, Communication, Empathy, Reliability, Teamwork, Patience, Relationship Building, Attention To Detail
Specialization
A high school diploma or equivalent is preferred, along with experience caring for individuals with memory impairments. Reliable transportation and effective communication skills are also required.
Home Care Support Worker at Australian Unity
victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Home Care Support Worker at Australian Post
victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Patient Care Coordinator at Nuevo Medical
Berlin, Bavaria, Germany - Full Time
Skills Needed
N/A
Customer Care Specialist at sneleentaxi
Utrecht, Utrecht, Netherlands - Full Time
Skills Needed
Customer Service, Problem Solving, Dutch Fluency, English Proficiency, Communication, Intercom, Client Support, Patient, Helpful, Solution Oriented
Specialization
Seeking a positive, solution-oriented individual who is fluent in Dutch and professional in English. Must be independent yet a team player, with availability for evening and weekend work from home.
Customer Support (m/w/d) – Heilmittelsoftware / Healthcare SaaS at DMRZ
Dusseldorf, North Rhine-Westphalia, Germany -
Full Time


Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Technical Troubleshooting, Ticket System Documentation, Communication Skills, Service Orientation, Problem Solving, German Language Proficiency, Healthcare Software Knowledge, Billing Software Knowledge

Industry

Software Development

Description
Deine Aufgaben Du bist die erste Anlaufstelle für unsere Kunden bei technischen und anwendungsbezogenen Fragen rund um unsere Heilmittelsoftware – telefonisch und per E-Mail. Du nimmst Supportanfragen freundlich und serviceorientiert entgegen, analysierst die Anliegen und findest schnelle, verständliche Lösungen. Du dokumentierst Anfragen und Lösungen sorgfältig in unserem Ticketsystem. Du gibst Kundenfeedback strukturiert an das Produktteam weiter und hilfst so, unsere Software kontinuierlich zu verbessern. Du unterstützt die Weiterentwicklung von Hilfsmaterialien (z. B. Knowledgebase, Tutorials, FAQs). Dein Profil Berufserfahrung im telefonischen Kundensupport, idealerweise im IT-/Softwareumfeld. Abgeschlossene Ausbildung oder Studium mit technischem oder kaufmännischem Schwerpunkt – oder eine vergleichbare Qualifikation. Ausgeprägte Serviceorientierung, hohe Kommunikationsfähigkeit und Freude am Umgang mit Menschen. Strukturierte, lösungsorientierte Arbeitsweise und die Fähigkeit, auch in stressigen Situationen freundlich und souverän zu bleiben. Sehr gute Deutschkenntnisse in Wort und Schrift. Kenntnisse im deutschen Gesundheitswesen, insbesondere im Bereich Heilmittel (Physiotherapie, Ergotherapie, Logopädie, Podologie) sowie in der Abrechnungs- oder branchenspezifischer Software, sind ein klares Plus. Deine Benefits Einstieg in ein zukunftsorientiertes Unternehmen im spannenden Healthcare-SaaS Umfeld Sinnstiftende Mission: Digitalisierung, die Therapeuten wirklich entlastet Eine individuelle, strukturierte Einarbeitung mit regelmäßigem Feedback sowie Förderung durch unser Mentorenprogramm Die Möglichkeit, selbstständig und verantwortungsvoll zu arbeiten und eigene Ideen einzubringen Individuelle und vielfältige Entwicklungsmöglichkeiten 30 Urlaubstage pro Jahr, flexible Arbeitszeitgestaltung und bis zu 2 Tage mobiles Arbeiten pro Woche (Montag & Freitag) Gemeinsames Mittagessen mittwochs und donnerstags – frisch zubereitet von unserem Küchenchef Ingo Gemeinsam Erfolge feiern bei Teamevents Kontaktinformationen Dr. Martin Kistenich People & Culture About us Die Deutsches Medizinrechenzentrum GmbH (DMRZ) ist ein führender Anbieter für Abrechnung, Branchensoftware und Services im Gesundheitswesen. Unsere innovativen Lösungen werden von über 10.000 Kunden in verschiedensten Leistungsbereichen genutzt. Unser Ziel ist es, die besten Lösungen für unsere Kunden zu entwickeln.
Responsibilities
Act as the first point of contact for customers regarding technical and application questions for healthcare software via phone and email. Document requests in the ticket system and provide feedback to the product team to improve software and help materials.
Customer Support (m/w/d) – Heilmittelsoftware / Healthcare SaaS at DMRZ
Dusseldorf, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Customer Support, Technical Troubleshooting, Ticket System Documentation, Communication Skills, Service Orientation, Problem Solving, German Language Proficiency, Healthcare Software Knowledge, Billing Software Knowledge
Specialization
Requires professional experience in telephone customer support, ideally within an IT or software environment, and a degree or vocational training in a technical or commercial field. Proficiency in German and knowledge of the German healthcare system, specifically in physiotherapy or speech therapy, is a significant advantage.
Experience Required
Minimum 2 year(s)
Consultant Family Medicine (UK CCT) - Private Healthcare Sector at SearchPlus HR
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Primary Healthcare, Disease Prevention, Early Diagnosis, Chronic Condition Management, Patient Centered Care, Evidence Based Medicine, Holistic Care, Multidisciplinary Collaboration
Specialization
Requires an MBBS degree, UK CCT in Family Medicine, and MRCGP (UK) certification. Candidates must be eligible for a DHA, DOH, or MOHAP license and possess valid BLS certification.
Experience Required
Minimum 2 year(s)
Patient Relationship Executive (Healthcare / Medical Services) at Indeed
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 15 year(s)
Program Manager - Digital Transformation - Healthcare - Wiesbaden at W Talent
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 15 year(s)
Consultant Internal Medicine -Reputed Private Healthcare Group at SearchPlus HR
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Internal Medicine, Clinical Decision Making, Patient Safety, Acute Care, Chronic Disease Management, Diagnostic Interpretation, Multidisciplinary Collaboration, Electronic Medical Records, Clinical Audits, Patient Education, Mentoring, Critical Care
Specialization
Candidates must be doctors currently based in the USA or Europe looking to relocate to the UAE. The role requires expertise in specialist consultation across outpatient, inpatient, and emergency settings.
Experience Required
Minimum 10 year(s)
Account & Relationship Management Executive - Healthcare Sector at Wolters Kluwer
Brisbane, Queensland, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Customer Care Supervisor at Magna Housing Ltd
London, Londonderry - Northern Ireland, United Kingdom - Full Time
Skills Needed
N/A
Patient Care Coordinator at Upstream Rehabilitation
Melbourne, Louisiana, Australia - Full Time
Skills Needed
N/A
Patient Care Coordinator at Important Group
Melbourne, Louisiana, Australia - Full Time
Skills Needed
N/A
Patient Care Coordinator at Upstream Rehabilitation
Melbourne, Louisiana, Australia - Full Time
Skills Needed
N/A
Patient Care Coordinator at Sharp & Carter
Berlin, Bavaria, Germany - Full Time
Skills Needed
N/A
community Care Assistant at Indeed UK
London, Leicestershire - England, United Kingdom - Full Time
Skills Needed
N/A
Patient Care Coordinator at Snore MD
Berlin, Bavaria, Germany - Full Time
Skills Needed
N/A
Recruiter, Early Careers at United Talent Agency
Los Angeles, California, United States - Full Time
Skills Needed
Full Cycle Recruitment, Talent Sourcing, University Recruiting, Applicant Tracking Systems, Project Management, Stakeholder Collaboration, Data Analysis, Relationship Building, Communication, Writing, Problem Solving, Organization
Specialization
Requires 4+ years of recruitment experience, preferably in university recruiting, and proficiency with ATS and MS Office. A bachelor's degree or equivalent experience is strongly preferred along with strong analytical and communication skills.
Experience Required
Minimum 2 year(s)
Specialist Critical Care at Astra ProMed
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Part Time Caregiver (PM) at Silverado
Costa Mesa, California, United States - Full Time
Skills Needed
Compassionate Care, Communication, Empathy, Reliability, Teamwork, Patience, Relationship Building, Attention To Detail
Specialization
A high school diploma or equivalent is preferred, along with experience caring for individuals with memory impairments. Reliable transportation and effective communication skills are also required.
Home Care Support Worker at Australian Unity
victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Home Care Support Worker at Australian Post
victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Patient Care Coordinator at Nuevo Medical
Berlin, Bavaria, Germany - Full Time
Skills Needed
N/A
Customer Care Specialist at sneleentaxi
Utrecht, Utrecht, Netherlands - Full Time
Skills Needed
Customer Service, Problem Solving, Dutch Fluency, English Proficiency, Communication, Intercom, Client Support, Patient, Helpful, Solution Oriented
Specialization
Seeking a positive, solution-oriented individual who is fluent in Dutch and professional in English. Must be independent yet a team player, with availability for evening and weekend work from home.
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