IMP Healthcare are looking for and Operations Lead, to oversee the daily operations of our Primary Care Network, ensuring efficient and effective service delivery. This role involves managing staff, optimising processes and implementing strategic initiatives to enhance patient care and operational performance.
Main Duties and Responsibilities
Primary Support to PCN
- Supporting the PCN Manager to provide strategic and clinical leadership to the PCN, developing and implementing strategic plans, leading and supporting quality improvement and performance across member practices.
- Supporting the PCN CDs to provide strategic leadership for workforce development, through assessment of skill-mix and development of network workforce strategy.
- Influencing, leading and supporting the development of excellent relationships across the PCN to enable collaboration.
- Be a first point of management contact for the PCN ARRS staff.
- Participate and lead in audits and key indicators.
Operational Management
- Oversee the day-to-day operations of the PCN and associated activity, ensuring that all ARRS staff are achieving their primary responsibilities.
- Support the PCN Manager with planning, developing and implementing of systems and procedures to ensure adequate provision of services.
- Assist PCN Manager with planning, development and implementation of changes necessary to meet new demands on the Network from internal and external sources.
- Line manage and support all clinical and administrative PCN ARRS staff. Including maintaining an overview of staff welfare, providing annual appraisals and monitoring and reviewing annual leave and sick leave.
- Manage the procurement of equipment, supplies and services for the PCN services.
- Ensure the all PCN specific equipment is maintained and calibrated
- Ensure the PCN maintains compliance with its NHS/CQC and any other contractual obligations
- Develop reporting and audit tools to inform the PCN CD and PCN board where required
- Develop new policies, standards, SOPs and guidelines as required for use across the PCN.
- Work closely with the PCN Manager to enable them to ensure all business information is accurate in relation to PCN finances
Human Resources
- Lead on the HR recruitment of new PCN ARRS staff
- Provide a robust and relevant induction process for new PCN ARRS staff
- Ensure all new PCN ARRS staff have an appropriate induction pack and rota
- Ensure that all PCN ARRS staff have the appropriate qualifications, registrations, training, accreditation, and requisite skills to undertake the duties required of them at each practice.
- Carry out probation reviews and sign off competent staff in close liaison with the PCN CDs and PCN practice managers.
- Maintain personnel files for all PCN ARRS staff.
- Assist in the resolution of any PCN complaints, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required
- Support in the investigation and resolution of any PCN related significant events.
- Maintain an effective overview of HR legislation
- Ensure adequate staffing levels to meet the requirements of the PCN Practices, monitoring skill mix and employment of staff.
- Support in the ongoing training of PCN staff to ensure they have the adequate skills to meet the requirements of their role
- Track and monitor PCN staff statutory and mandatory training
- Develop HR policies relevant to the PCN where required.
Project Management
- Support on a range of business, data submission, transformation and improvement initiatives across the PCN.
- Support the PCN to develop, bid and operationally manage any new projects.
- Support on business cases ensuring all compliance with legislation.
- Support delivery of incentive schemes and other quality or cost-effective initiatives.
Education and Training
- Support with the organisation of local and area wide protected learning time (PLT) events
- Partake in training relevant to the role.
- Provide administrative support in relation to education and training across the PCN practices
- Support with Medical Lead and Multi professional lead with education funding applications and data requests.
Personal/Professional Development
- Participation in an annual performance review
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
General
The post holder may be required to undertake additional duties not identified here to meet the needs of the service however these would not exceed the level expected at this grade.
Equality and Diversity
- The PCN Operations Manager will comply with the practices equality and diversity policy, and legislation relating to equality and diversity.
- Support the equality and diversity of patients, carers and colleagues by recognising the importance of peoples rights and interpreting them in a way that is consistent with policy procedures and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues by behaving in a manner which is welcoming, non-judgmental and respects their circumstances, feelings priorities and rights.
Confidentiality
The PCN operational/HR manager will have access to confidential and sometimes sensitive information relating to patients, carers and family members as well as similar information about colleagues. They may also have access to confidential information about the practices. All such information, in whatever format and howsoever made available, must be treated with the strictest confidence. All such information held within and outside of the practice will be shared only as necessary, and in accordance with the practices confidentiality / data sharing policies, and in line with data protection legislation and the Freedom of Information act.
EXPERIENCE (DEVELOPMENT POSITION WOULD BE CONSIDERED)
- Managerial experience (Small teams)
- Experience of operational management
- Experience in Human resources employment law, Health & Safety, employment contracts
- Leadership and people management in a similar sized organisation
- Autonomous working
- Managing rotas
- Managing complaints
