OVERVIEW

We are seeking dedicated and enthusiastic Front of House Staff to join our team in providing exceptional service to our patients and visitors. This role is essential in creating a welcoming environment, ensuring smooth operations at the front desk, and supporting the overall efficiency of our medical office. The ideal candidate will possess strong communication skills, a solid understanding of medical terminology, and experience with various EMR systems.

SKILLS

• Proficiency in EMR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or similar platforms.
• Strong understanding of medical terminology, including ICD-9, ICD-10, CPT coding, and Medicare processes.
• Experience in medical office management or administrative support within a healthcare setting.
• Bilingual skills are a plus to enhance patient communication.
• Excellent computer skills with proficiency in Microsoft Office applications.
• Strong clerical experience including filing, typing (10 key typing), and managing multi-line phone systems.
• Exceptional customer service skills with a focus on patient satisfaction.
• Ability to maintain confidentiality and adhere to health information management standards. Join our team as Front of House Staff where you will play a vital role in delivering outstanding patient service while contributing to the efficient operation of our medical practice!
  Job Types: Full-time, Part-time, Permanent
  Pay: £12.25 per hour
  Expected hours: 30 – 40 per week

Benefits:

• Employee discount

Work Location: In perso

• Greet patients and visitors warmly, providing a friendly first impression of the clinic.
• Manage patient check-in and check-out processes efficiently.
• Schedule appointments and manage the calendar for medical professionals.
• Handle phone calls with professionalism, addressing inquiries and directing calls as necessary.
• Maintain accurate patient records and documentation in compliance with HIPAA regulations.
• Verify insurance information and assist with insurance claims processing.
• Assist in medical billing and coding tasks, including CPT and ICD coding.
• Review care plans and ensure proper documentation is maintained.
• Support administrative tasks such as filing, data entry, and maintaining office supplies.
• Collaborate with clinical staff to ensure seamless patient flow and service delivery.