bout Us

At People First Healthcare, we’re dedicated to placing people at the centre of every decision we make. As an inclusive and values-driven organisation, we deliver high-quality care and services designed to meet the unique needs of our diverse communities. Guided by our core values of Respect, Integrity, and Continuous Improvement, we empower both our consumers and our team members to thrive.

The Role

We are seeking an experienced Care Partner, you’ll be the link between clients, families, and support workers. Ensuring care is delivered with empathy, accuracy, and heart. This is a dynamic role where you’ll combine client engagement, care coordination, and rostering responsibilities, making every day varied and rewarding.

Key Responsibilities

• Support clients in navigating their Support at Home funding.
• Build strong, trusting relationships with clients, families, and support staff.
• Coordinate services to match each client’s needs, goals, and preferences.
• Create and manage effective rosters for our team of support workers.
• Respond promptly and empathetically to client enquiries and changing circumstances.
• Collaborate with internal teams and external providers for seamless service delivery.
• Maintain accurate documentation and uphold compliance with sector standards.

About You

• Experience in care coordination, rostering, or client services.
• Knowledge of the NDIS and/or Aged Care sector (especially self-managed NDIS & HCP).
• Excellent communication and time management skills.
• A proactive, can-do attitude with a passion for client care.
• Confident computer skills (rostering systems or CRMs a bonus).
• Police Check, WWCC, NDIS Worker Screening Check (or willingness to obtain).
• Current First Aid & CPR (or willingness to obtain).
• Minimum of two doses of COVID-19 vaccination.
• Comfortable in fast-paced, regulated, or changing environments
• Proactive and committed to continuous improvement

What We Offer

• Competitive salary and benefits
• Retail and homeware discounts
• Career development and growth opportunities
• A collaborative, inclusive, values-driven workplace
• Meaningful work making a genuine impact
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