An exciting opportunity has arisen for a proactive, dynamic individual to join our outpatient clinics and day care reception team at Hammersmith Hospital, Haematology Department.
We are seeking an enthusiastic and bright individual who enjoys patient contact and working in a busy, friendly multi-disciplinary team environment to support us in the delivery of a high-quality service. Acting as the first point of contact for patient and visitors attending the Haematology Department.
Providing comprehensive administrative support and customer orientated reception services for the Outpatient, Day care and Ambulatory services within Haematology Department. Scheduling and facilitating patient attendance to the Haematology outpatient clinics and Day care unit. Assist with answering enquires from clinical teams within and outside the service.
Working Hours are on rotation between 08:00am-16:00pm; 08:30am-16:30pm and 09:00am -17:00pm Monday - Friday (include the occasional weekend and bank holiday).
Check in/out patients
Booking outpatients appointments on Cerner
Booking Day care appointment on Cerner and Chemo care;
Confirmation calls to reduce DNA rates
Providing a patient-facing service to Haematology patients
Answering enquiries from patients and the clinical team via email and telephone; Administrative support to the Haematology outpatient department including patients and clinical team
Ensuring all referrals, prescriptions and consent forms are uploaded on CDL
Support the phlebotomy team
Validation of data quality errors
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert

Please refer the Job description for details