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Patient Experience Lead - Quality and Governance Specialist at Spire Healthcare Group plc
Worcester, England, United Kingdom - Full Time
Skills Needed
Cqc Knowledge, Stakeholder Management, Communication Skills, Interpersonal Skills, Data Analysis, Conflict Management, Negotiation, Ms Office, Healthcare Process Knowledge, Service Improvement, Patient Experience Management, Complaint Resolution
Specialization
Requires demonstrable experience in healthcare with a good working knowledge of CQC standards and stakeholder management. Candidates must be self-starters with strong communication skills and proficiency in MS Office.
Experience Required
Minimum 2 year(s)
Research Scientist at Spire Healthcare Group plc
London, Devon - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Hospital Administrator at Spire Healthcare Group plc
England, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Bank Radiographer at Spire Healthcare Group plc
Hertsmere, England, United Kingdom - Full Time
Skills Needed
Mammography, Radiography, Diagnostic Imaging, Interventional Procedures, Patient Care, Irmer Regulation, Theatre Experience, X Ray, Fluoroscopy, Ct Scanning, Patient Record Management, Clinical Standards
Specialization
Requires a degree in Radiography, essential UK Mammography Accreditation, and current HCPC registration. A minimum of 4 years of experience in Radiography with a strong background in Mammography is required.
Experience Required
Minimum 5 year(s)
Receptionist at Spire Healthcare Group plc
London, England, United Kingdom - Full Time
Skills Needed
Customer Service, Administration, Switchboard Management, Microsoft Word, Microsoft Excel, Microsoft Outlook, Information Management Systems, Cash Handling, Communication Skills, Patient Registration
Specialization
Candidates should have experience in customer service and administration, specifically with information management systems. Proficiency in basic PC skills and strong communication abilities are required.
Experience Required
Minimum 2 year(s)
Bank Porter at Spire Healthcare Group plc
Havant, England, United Kingdom - Full Time
Skills Needed
Customer Service, Patient Transportation, Waste Management, Medical Gas Handling, Communication Skills, Physical Stamina, Flexibility
Specialization
Candidates must possess excellent customer service skills and the ability to provide emotional support to patients. Physical fitness and flexibility to work varying shift patterns are required.
Advanced Practice Clinician (PA-C/ARNP) - Family Medicine at Kittitas Valley Healthcare
Ellensburg, Washington, United States - Full Time
Skills Needed
Family Medicine, Patient Evaluation, Diagnosis, Treatment, Documentation, Primary Care, Patient Centered Care, Interdisciplinary Collaboration
Specialization
Candidates must hold a PA-C or ARNP license/certification along with current ACLS and CPR certifications. Previous experience in a clinic environment is preferred.
Experience Required
Minimum 2 year(s)
Quality Assurance Executive at Jotham Lois Healthcare Ltd
England, East Suffolk - England, United Kingdom - Full Time
Skills Needed
N/A
General Radiographer at Spire Healthcare Group plc
london, London - England, United Kingdom - Full Time
Skills Needed
N/A
Patient Care Associate: Hematology/Oncology at Memorial Healthcare System
Hollywood, Florida, USA - Full Time
Skills Needed
N/A
Qualification
Graduate
Perioperative Practitioner - ODP at Spire Healthcare Group plc
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Clinical Assistant at Air Liquide Healthcare Ltd
alberta, Alberta, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 17 year(s)
Assistant Finance Manager at Chalk Hills Healthcare Ltd
United Arab Emirates, Manitoba, United Arab Emirates - Full Time
Skills Needed
N/A
Patient Coordinator at OnTime HealthCare Services
Dubaih, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Business Development Executive at OnTime HealthCare Services
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Customer Happiness Executive at Prime HealthCare Group LLC
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Patient Coordinator at OnTime HealthCare Services
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Patient Coordinator at OnTime HealthCare Services
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Physiotherapy at OnTime HealthCare Services
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Billing Administrator at Chalk Hills Healthcare Ltd
Dubai, Dubai, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Patient Experience Lead - Quality and Governance Specialist at Spire Healthcare Group plc
Worcester, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

0.0

Posted On

09 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

CQC Knowledge, Stakeholder Management, Communication Skills, Interpersonal Skills, Data Analysis, Conflict Management, Negotiation, MS Office, Healthcare Process Knowledge, Service Improvement, Patient Experience Management, Complaint Resolution

Industry

Hospitals and Health Care

Description
Patient Experience Lead | Spire South Bank Hospital | Private Hospital | Worcester | 22.5 hours per week | Part Time | Permanent | Excellent Benefits Spire South Bank Hospital have an exciting opportunity for a Patient Experience Lead to lead and drive improvements to the patient experience. This role is part time (22.5 hours) in the Quality and Governance team. Spire South Bank Hospital has been in operation for 30 years providing quality private healthcare to the local population and beyond, earning a reputation as a leader in Worcestershire. We work with some of the areas most experienced Consultant Surgeons, Anaesthetists and Physicians to deliver tailored, personalised care and are proud of the positive patient feedback we consistently receive.   Our vision is to be recognised as a world-class healthcare provider, bringing together the best people dedicated to creating excellent clinical environments and delivering the highest quality patient care. Duties and responsibilities: To lead and drive improvements to the patient experience utilising all information available within Spire. Monitor any changes made and ensure initiatives are trialled, reviewed and embedded.  The post holder must demonstrate excellent communication and interpersonal skills with ability to influence change. Must also be able to interrogate data and turn into meaningful actions to deliver positive change.  The post holder is responsible for ensuring that there is a focus on the delivery of person centre approach to the resolution of complaints, concerns and enquiries from patients and carers, promoting patient involvement and using all patient and carer/ family feedback to improve practice, processes and experience.  The post holder needs to be proactive in dealing with issues without instruction as appropriate, be a self-starter and be able to chair and inspire the patient experience committee.  Who we're looking for: * Good working knowledge of the CQC.  * Experience of dealing with patients and other stakeholders * Excellent communication and interpersonal skills with the confidence and ability to build relationships with diverse audiences * Able to work to tight timescales * Confidence to make decisions in an appropriate manner when direction is not available * Self-starter with experience of dealing with patients and other stakeholders * Demonstrable experience in healthcare * Knowledge of healthcare processes * Keen interest in Hospital development and service improvement * Ability to build relationships with Stakeholders * Ability to manage conflict and negotiate outcomes * IT literate and a competent user of MS Office suite Benefits: We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: * 35 days annual leave inclusive of bank holidays * Employer and employee contributory pension with flexible retirement options * ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers * Free Bupa wellness screening * Private medical insurance * Life assurance * Save an average of £50 per month with our free onsite car park. We commit to our employees’ well-being through work life balance, on-going development, support and reward. Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: * Driving clinical excellence * Doing the right thing * Caring is our passion * Keeping it simple * Delivering on our promises * Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.   Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.  Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.  Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.  
Responsibilities
Lead and drive improvements to the patient experience by analyzing data and implementing person-centered approaches to resolve complaints. Chair the patient experience committee and ensure initiatives are trialled, reviewed, and embedded within the hospital.
Patient Experience Lead - Quality and Governance Specialist at Spire Healthcare Group plc
Worcester, England, United Kingdom - Full Time
Skills Needed
Cqc Knowledge, Stakeholder Management, Communication Skills, Interpersonal Skills, Data Analysis, Conflict Management, Negotiation, Ms Office, Healthcare Process Knowledge, Service Improvement, Patient Experience Management, Complaint Resolution
Specialization
Requires demonstrable experience in healthcare with a good working knowledge of CQC standards and stakeholder management. Candidates must be self-starters with strong communication skills and proficiency in MS Office.
Experience Required
Minimum 2 year(s)
Research Scientist at Spire Healthcare Group plc
London, Devon - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Hospital Administrator at Spire Healthcare Group plc
England, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Bank Radiographer at Spire Healthcare Group plc
Hertsmere, England, United Kingdom - Full Time
Skills Needed
Mammography, Radiography, Diagnostic Imaging, Interventional Procedures, Patient Care, Irmer Regulation, Theatre Experience, X Ray, Fluoroscopy, Ct Scanning, Patient Record Management, Clinical Standards
Specialization
Requires a degree in Radiography, essential UK Mammography Accreditation, and current HCPC registration. A minimum of 4 years of experience in Radiography with a strong background in Mammography is required.
Experience Required
Minimum 5 year(s)
Receptionist at Spire Healthcare Group plc
London, England, United Kingdom - Full Time
Skills Needed
Customer Service, Administration, Switchboard Management, Microsoft Word, Microsoft Excel, Microsoft Outlook, Information Management Systems, Cash Handling, Communication Skills, Patient Registration
Specialization
Candidates should have experience in customer service and administration, specifically with information management systems. Proficiency in basic PC skills and strong communication abilities are required.
Experience Required
Minimum 2 year(s)
Bank Porter at Spire Healthcare Group plc
Havant, England, United Kingdom - Full Time
Skills Needed
Customer Service, Patient Transportation, Waste Management, Medical Gas Handling, Communication Skills, Physical Stamina, Flexibility
Specialization
Candidates must possess excellent customer service skills and the ability to provide emotional support to patients. Physical fitness and flexibility to work varying shift patterns are required.
Advanced Practice Clinician (PA-C/ARNP) - Family Medicine at Kittitas Valley Healthcare
Ellensburg, Washington, United States - Full Time
Skills Needed
Family Medicine, Patient Evaluation, Diagnosis, Treatment, Documentation, Primary Care, Patient Centered Care, Interdisciplinary Collaboration
Specialization
Candidates must hold a PA-C or ARNP license/certification along with current ACLS and CPR certifications. Previous experience in a clinic environment is preferred.
Experience Required
Minimum 2 year(s)
Quality Assurance Executive at Jotham Lois Healthcare Ltd
England, East Suffolk - England, United Kingdom - Full Time
Skills Needed
N/A
General Radiographer at Spire Healthcare Group plc
london, London - England, United Kingdom - Full Time
Skills Needed
N/A
Patient Care Associate: Hematology/Oncology at Memorial Healthcare System
Hollywood, Florida, USA - Full Time
Skills Needed
N/A
Qualification
Graduate
Perioperative Practitioner - ODP at Spire Healthcare Group plc
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Clinical Assistant at Air Liquide Healthcare Ltd
alberta, Alberta, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 17 year(s)
Assistant Finance Manager at Chalk Hills Healthcare Ltd
United Arab Emirates, Manitoba, United Arab Emirates - Full Time
Skills Needed
N/A
Patient Coordinator at OnTime HealthCare Services
Dubaih, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Business Development Executive at OnTime HealthCare Services
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Customer Happiness Executive at Prime HealthCare Group LLC
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Patient Coordinator at OnTime HealthCare Services
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Patient Coordinator at OnTime HealthCare Services
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Physiotherapy at OnTime HealthCare Services
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Billing Administrator at Chalk Hills Healthcare Ltd
Dubai, Dubai, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
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