Overview:
Founded in 1967, ImageFIRST® is a leading healthcare services organization. Acquired by private equity firm Calera Capital in 2018 and subsequently recapitalized in 2023 through a continuation fund vehicle, ImageFIRST has undergone rapid growth in its transformation as the largest national healthcare linen rental and laundry services provider. The Company serves 25,000+ outpatient and hospital customers through a nationwide network that includes 85 sites and 650 delivery routes. The leaders in infection prevention, ImageFIRST prides itself on improving both staff and patient experiences through a premium product offering and white-glove service model.
Check out our company page: https://www.imagefirst.com/company/
Our IT and Innovation team is looking for a Director of Continuous Improvement – Shared Services
Location: King of Prussia, PA, Elmsford, NY or remote
Reports to: Executive Vice President, Shared Services
Department: Shared Services (IT, Software, Strategy, and Service Support)

QUALIFICATIONS

• 8+ years of experience leading transformation or Continuous Improvement efforts with measurable, sustained results
• Leadership experience inside a business function (e.g., operations, technology, or shared services); consulting-only experience will not be considered
• Deep understanding of process improvement tools, operational systems, and team-based performance habits
• Strong facilitation, coaching, and systems-thinking capability
• Bachelor’s degree required; advanced degree or CI certification preferred

THE ROLE: DIRECTOR OF CONTINUOUS IMPROVEMENT – SHARED SERVICES

This is a high-impact, hands-on role for a seasoned transformation leader. You’ll operate as an individual contributor embedded within Shared Services, working closely with teams in IT, Finance, Software, Strategy, and Service Support.
You don’t need Shared Services experience—but you must bring a track record of leading sustainable change from within a business or function. You’ll help teams design systems, solve real problems, and build habits that drive performance and reflect our values.
Responsibilities & Qualifications:

WHAT YOU’LL DO

• Partner with Shared Services leaders to identify friction, clarify priorities, and execute process improvements
• Lead end-to-end improvement efforts focused on flow, accuracy, visibility, and reliability
• Build systems and routines that translate strategic objectives into operational discipline
• Facilitate value stream reviews, reflection sessions, and performance-based coaching conversations
• Establish KPIs and feedback loops that allow for continuous learning and course correction
• Coach teams and leaders in applying the Continuous Improvement Mindset to daily work
• Translate ambiguity into structure—building clarity where complexity and growth intersect
• Be a force multiplier—enabling others to lead through systems, not just heroics