Job Advert
We are currently looking for a PPM Coordinator to join the team at our friendly depot in Littlehampton, West Sussex. You will provide the first point of contact for clients accessing our service, handling calls from service users, family members and healthcare professionals. You will ensure that service users queries are handled in accordance with their support plan.
Millbrook Healthcare Group is a rapidly expanding business with a mission to provide the highest quality service and an excellent environment for staff to work in. Every day our colleagues make a real difference to people’s lives, through the delivery of high-quality assessments and equipment, supporting the needs of our service users, their families and carers.
Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore, we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleague’s lifestyle differences. So please feel free to let us know of any specific requirements you may have, and these can then be discussed in more detail if you are successful in your application.

The Role

• Scheduling of PPM Appointments. Liaising with various parties to arrange suitable service/test times within set timeframes
• Schedule and organise daily van runs, liaising with technicians to ensure these meet set timescales
• Taking inbound calls from service users and dealing with requests
• Administration including general administration within the PPM area of service
• Communication responsible for making outbound and receiving inbound telephone calls and email contacts with service users, practitioners, prescribers and colleagues

What are we looking for?

• Demonstrable customer service skills in a fast-paced outbound calling centre
• Computer literate with a good working knowledge of Microsoft programmes and an aptitude for learning new ones
• Great telephone manner
• Excellent communicator with interaction with various stakeholders and colleagues across the company
• Brilliant organisational skills and an unflappable manner

What can we offer you?

• A full-time role working 40 hours between 9am – 6pm, Monday – Friday
• A salary of £25,396.80
• Up to 33 days holiday (including bank holidays) plus optional 5 unpaid days
• Company Pension Scheme
• Life Assurance
• A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users’ lives
Socially responsible, ethical and transparent
This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.

• Scheduling of PPM Appointments. Liaising with various parties to arrange suitable service/test times within set timeframes
• Schedule and organise daily van runs, liaising with technicians to ensure these meet set timescales
• Taking inbound calls from service users and dealing with requests
• Administration including general administration within the PPM area of service
• Communication responsible for making outbound and receiving inbound telephone calls and email contacts with service users, practitioners, prescribers and colleague