We have an exciting opportunity an Enquiries Co-ordinator to join our Business Development team based in Hemel Hempstead. You will join us on a full-time, permanent term basis, and in return, you will receive a competitive salary plus benefits.

ABOUT US

At OSD Healthcare, we are pioneering a new approach to private healthcare. We are committed to combining the skills of our healthcare professionals with the very best in medical technology, ensuring we deliver the best possible care to our patients.
Our mission is to make private healthcare affordable and accessible, providing outstanding patient care - 7 days a week, 365 days a year. Our flagship outpatient, dental, physio and diagnostic clinic features state-of-the-art equipment and an exceptional, quality environment for patients and staff.
We have extended our service offering our day case theatres on site. Patient pathways and continuity of care are of the utmost importance to us and we believe that the ability to offer consultations, testing, imaging and surgery under one roof will positively impact our patients experience with us. Our aim is to provide the very best in healthcare in the fastest possible time. No case is too small, and every case is as important to us as it is to our patients.
Situated in Hemel Hempstead with free on-site parking and easy access to the M1 and M25, this is a unique opportunity to join a growing organisation, helping to shape our services and deliver outstanding care to each and every one of our patients.

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS, SKILLS AND EXPERIENCE:

• Good standard of general education with GCSE (or equivalent) including English and Mathematics.
• Experience of working within a fast-paced enquiries team, hospital admin or call centre/tele sales environment using CRM systems.
• Handling sensitive conversations.
• Administration and clerical experience with ability to process data effectively and accurately and work in a methodical, systematic way.
• Experience of dealing with the public/patients.
  For full details, please refer to the job description and person specification attached.

YOUR RESPONSIBILITIES WILL INCLUDE:

• To be responsible for intercepting, logging, handling and booking all incoming enquiries and referrals received by OSD Healthcare
• The focus of this role is to convert enquires and referrals into bookings
  The successful candidate will be expected to work on a shift basis, working 37.5 hours per week over a 7 day rota during the hospital operating hours. The rota is not fixed, is subject to change in order to meet operational needs and will be required to work weekends and bank holidays in accordance with the rota.