WHY WORK FOR US?

Sourdough Sophia is truly a bakery born in the community. During lockdown we set up a micro
bakery from our dining room and founded Sourdough Sophia to change the way in which us Brits
consume bread one loaf at a time.
Within a couple of weeks we attracted huge queues down the road from our little flat and quickly
ran out of space. So, with the help of a successful kickstarter campaign and nearly 600 backers
from the local community, we opened the doors to our bakery in 2020, only 8 months after we
baked our very first loaf.
Before we opened, we made the firm commitment to bake the most delicious sourdough, serve
the most incredible coffee alongside our delicious bakes and level up how we treat our staff by
creating a positive and supportive working environment for all. Well, now that we’ve been serving
and inspiring the community for over 2 years now, we need someone to come onboard and drive
our business to the next level!
We are set to expand over the coming years and we are looking for incredible talent to help us
achieve our ambitious goals! Help us fix the way in which we perceive bread in society and fix the
broken food system together, one loaf at a time!

Join our team, and you will:

• Be part of a talented team with a detailed understanding of baking, cooking, hospitality and

coffee

• Have excellent opportunities for career progression in a company with big goals.
• Be given paid training opportunities
• Enjoy staff perks, including staff massage, free lunch, free coffee, pastries and bread every day,

access to specialist third-party staff wellbeing services and more.

BENEFITS:

• Competitive salary

• Free massages and other wellness treatments including spa treatments and fitness classes
• Schedule 3 weeks in advance
• Paid lunch breaks
• Staff friends and family discount
• 28 day’s holiday pay
• Pension scheme
• No evening shifts
• Staff meal provided
• Free coffees all day long
• Fun, open and inclusive workplace environment

We are a growing team of driven team members, if you feel you have the dedication and
enthusiasm we’re looking for and are ready to grow with us, we’d love to hear from you.

TO APPLY FOR THIS POSITION PLEASE DO THE FOLLOWING:

1. Send your CV to hr@sourdoughsophia.co.uk
2. Attach a cover note explaining why a) you want this job and b) you think you’re the right
   person for it. Demonstrate that you have thoroughly read the Job Description. (Max 600
   words

and hiring requirements ahead of the opening date.

• Leading ongoing marketing strategies including social media, local business outreach and in

WHY THIS ROLE?

This is a once in a lifetime opportunity to get stuck into a growing family founded brand.
This is the perfect role for someone experienced in cafe / bakery / front of house operations, with
a passion for leading a great team, driving our business to the next level and developing
relationships with customers. You will have the opportunity to use your talent, experience and
initiative to shape the space, team and guest experiences. Develop new relationships with local
businesses and customers. Flex your marketing skills, and truly be proud of your creation! Along
with the support of our Operations Director and the owners, you will get the chance to make your
mark on this wonderful and fast growing business.

KEY RESPONSIBILITIES OF THE ROLE

As a general manager, you have a genuine passion for and appreciation of good coffee, amazing
service, driving results and supporting a talented team. An instrumental part of the leadership
team, the Store Manager also enjoys building relationships with both staff and guests, fostering a
positive and friendly store environment.
You will work closely alongside the head barista and team leader to shape the direction of the
store. Focusing on an incredible service experience, coffee, and general operations. Your role
should be split appropriately between floor leadership and admin tasks.

Your responsibilities include:

• Driving and coordinating the opening of the store, including the training experiences, operations

and hiring requirements ahead of the opening date.

• Leading ongoing marketing strategies including social media, local business outreach and in-

house initiatives to drive our presence and exposure.

• Motivating a team to deliver the highest service and best guest experience.
• Overseeing budgets and revenue targets and making adjustments to strategy where necessary

in order to meet them.

• Ensure the bakery is fully compliant with policies, procedures and service standards
• Handling complaints and overseeing the service recovery procedures
• Manage profitability of the establishment, ensuring the revenue and customer satisfaction

targets are met

• Prepare financial and weekly reports to update the Operations Director
• Act as the key decision maker in hiring staff
• Staff scheduling
• Quality control of all food products, beverages and service
• Ongoing team coaching, training and feedback
• Equipment management & maintenance
• Maintain & promote health & safety values
• Stock level maintenance, ordering and reporting

WHAT EXPERIENCE AND TRAITS DO YOU NEED FOR THIS ROLE?

• A passion for team development, training and support
• You are a great leader and are comfortable having developmental conversations with your team
• A passion for quality coffee and warm and friendly customer service
• Minimum 2 years experience in management of a hospitality establishment.
• Experience in bakery/food production and speciality coffee is a massive plus.
• Be a personal fit: Engaging personality, positive attitude, attention to detail, bubbly sense of

humour, relaxed and approachable vibe.

• Willingness to always go the extra mile for our customers and team.